@VirginAtlantic See above - 2 hours in the airport reporting this and filling in forms
To have to fill in more on line forms once and now again and saying they wonโt replace ? This is crazy ๐คช I guess also being a valued GOLD member means not much and take my business to BA ?
@VirginAtlantic please help !
Damaged baggage on route to Orlando and claim declined- why ? All seems to much after chasing this for 2 hours in the airport to online form filling and pictures.. poor customer service ?
@VirginAtlantic Karl,
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Thank you for keeping in touch with us. I hope you are well today.ย
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I'm so sorry to learn that your bag was damaged.
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I have taken the opportunity to look into your claim. Unfortunately, I won't be able to consider your claim for now. I understand you are unable to
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