@qatarairways Shame on you! I'll never book any flight tickets from you. I thought you'd fix this issue but instead I haven't had any single response from you. I'd say @British_Airways is million times better for people travelling from UK.
@qatarairways, @British_Airways, @Opodo_UK, @UK_CAA, @ConsumerReports, @WhichUK, @LegalAidUK, @JusticeGap, @IATA, @CMAgovUK, @ABTAtravel, @CTSI_UK@qrsupport
I need to shed light on a deeply troubling incident that transpired during our return flight from Chennai to London with Qatar Airways. My partner and I had booked our journey through Opodo_UK, which included flights with both British Airways and Qatar Airways.
Thread 👇👇👇
#QatarAirwaysScam #CustomerExperience
We meticulously planned our trip, booking a mixed flight itinerary via @Opodo_UK. The confirmation email explicitly stated that each passenger was entitled to 2 pieces of luggage plus one piece of hand luggage. Our outbound journey with British Airways went smoothly without any issues. However, the nightmare began upon our return with Qatar Airways.
Upon arrival at the airport in Chennai, we queued patiently for 40 minutes before reaching the check-in counter. To our shock, Qatar Airways staff informed us that only one piece of luggage per passenger was allowed, contrary to what was stated in our confirmation email from Opodo. Despite presenting this proof, they callously dismissed our concerns, insisting that it was a matter concerning British Airways.
Undeterred, we persisted in seeking resolution. Qatar Airways staff arrogantly made us wait for a staggering 2 hours, from 1 am to 3 am, with our flight scheduled for departure at 3:45 am. After prolonged deliberation, they callously demanded to see our check-in message, which only reflected allowance for one piece of luggage. This discrepancy was not of our making, as our original booking clearly outlined the entitlement to two pieces of luggage per passenger.
The treatment we received from Qatar Airways staff was not only disrespectful but downright appalling. They left us with no choice but to either pay exorbitant fees for additional luggage or risk missing our flight. Feeling coerced and distressed, we relented and paid a staggering sum of ₹1,43,593 for two pieces of luggage weighing a total of 41kg, on top of the substantial amount we had already paid for our tickets (£1297.65). This was nothing short of a scam!
We have attached irrefutable evidence, including proof of payment and the original email confirmation from Opodo detailing our entitlement to two pieces of luggage per passenger. The sheer magnitude of this ordeal cannot be overstated, and we demand immediate redress.
We implore @UK_CAA to conduct a thorough investigation into this matter. Passengers should not be subjected to such flagrant disregard for consumer rights and decency. We demand a full refund of the excess luggage charges and compensation for the undue stress and financial burden inflicted upon us. Your urgent attention to this grievance is imperative. #CustomerService #Aviation
We urgently call upon @UK_CAA to investigate this egregious behavior by @qatarairways, @British_Airways, and @Opodo_UK. Passengers deserve transparency, fair treatment, and accountability from airlines.
In addition, we kindly request the attention of @ConsumerReports, @WhichUK, @LegalAidUK, @JusticeGap, @IATA, @CMAgovUK, @ABTAtravel, and @CTSI_UK. Your expertise and advocacy are crucial in ensuring that passengers are protected and their rights upheld.
The stress and financial burden inflicted upon us were unjust and intolerable. We demand not only a full refund of the excess luggage charges but also compensation for the mental anguish and inconvenience caused.
We await your prompt response and action on this matter. #PassengerRights #Aviation #CustomerService
We also want to highlight the reality faced by customers: we rely on the information presented to us during the booking process. It's unreasonable to expect individuals to comb through lengthy legal documents spanning 90 pages to understand every detail of their rights and obligations.
Transparency and clarity should be paramount in the booking process. Customers should be able to trust that the information provided accurately reflects the terms of their agreement. Anything less is a disservice to consumers.
We urge @qatarairways, @British_Airways, and @Opodo_UK to review their booking procedures and ensure that information presented to customers is clear, accurate, and reflective of the terms agreed upon.
Ticket: https://t.co/hLKaVor7Xv
Scammed charge image attached. Happy to provide any further evidence if it's required. @Kavinoffl@NithiKathirKama
@qatarairways, @British_Airways, @Opodo_UK, @UK_CAA, @ConsumerReports, @WhichUK, @LegalAidUK, @JusticeGap, @IATA, @CMAgovUK, @ABTAtravel, @CTSI_UK@qrsupport
I need to shed light on a deeply troubling incident that transpired during our return flight from Chennai to London with Qatar Airways. My partner and I had booked our journey through Opodo_UK, which included flights with both British Airways and Qatar Airways.
Thread 👇👇👇
#QatarAirwaysScam #CustomerExperience
We meticulously planned our trip, booking a mixed flight itinerary via @Opodo_UK. The confirmation email explicitly stated that each passenger was entitled to 2 pieces of luggage plus one piece of hand luggage. Our outbound journey with British Airways went smoothly without any issues. However, the nightmare began upon our return with Qatar Airways.
Upon arrival at the airport in Chennai, we queued patiently for 40 minutes before reaching the check-in counter. To our shock, Qatar Airways staff informed us that only one piece of luggage per passenger was allowed, contrary to what was stated in our confirmation email from Opodo. Despite presenting this proof, they callously dismissed our concerns, insisting that it was a matter concerning British Airways.
Undeterred, we persisted in seeking resolution. Qatar Airways staff arrogantly made us wait for a staggering 2 hours, from 1 am to 3 am, with our flight scheduled for departure at 3:45 am. After prolonged deliberation, they callously demanded to see our check-in message, which only reflected allowance for one piece of luggage. This discrepancy was not of our making, as our original booking clearly outlined the entitlement to two pieces of luggage per passenger.
The treatment we received from Qatar Airways staff was not only disrespectful but downright appalling. They left us with no choice but to either pay exorbitant fees for additional luggage or risk missing our flight. Feeling coerced and distressed, we relented and paid a staggering sum of ₹1,43,593 for two pieces of luggage weighing a total of 41kg, on top of the substantial amount we had already paid for our tickets (£1297.65). This was nothing short of a scam!
We have attached irrefutable evidence, including proof of payment and the original email confirmation from Opodo detailing our entitlement to two pieces of luggage per passenger. The sheer magnitude of this ordeal cannot be overstated, and we demand immediate redress.
We implore @UK_CAA to conduct a thorough investigation into this matter. Passengers should not be subjected to such flagrant disregard for consumer rights and decency. We demand a full refund of the excess luggage charges and compensation for the undue stress and financial burden inflicted upon us. Your urgent attention to this grievance is imperative. #CustomerService #Aviation
We urgently call upon @UK_CAA to investigate this egregious behavior by @qatarairways, @British_Airways, and @Opodo_UK. Passengers deserve transparency, fair treatment, and accountability from airlines.
In addition, we kindly request the attention of @ConsumerReports, @WhichUK, @LegalAidUK, @JusticeGap, @IATA, @CMAgovUK, @ABTAtravel, and @CTSI_UK. Your expertise and advocacy are crucial in ensuring that passengers are protected and their rights upheld.
The stress and financial burden inflicted upon us were unjust and intolerable. We demand not only a full refund of the excess luggage charges but also compensation for the mental anguish and inconvenience caused.
We await your prompt response and action on this matter. #PassengerRights #Aviation #CustomerService
We also want to highlight the reality faced by customers: we rely on the information presented to us during the booking process. It's unreasonable to expect individuals to comb through lengthy legal documents spanning 90 pages to understand every detail of their rights and obligations.
Transparency and clarity should be paramount in the booking process. Customers should be able to trust that the information provided accurately reflects the terms of their agreement. Anything less is a disservice to consumers.
We urge @qatarairways, @British_Airways, and @Opodo_UK to review their booking procedures and ensure that information presented to customers is clear, accurate, and reflective of the terms agreed upon.
Ticket: https://t.co/hLKaVor7Xv
Scammed charge image attached. Happy to provide any further evidence if it's required. @Kavinoffl@NithiKathirKama
@qatarairways, @British_Airways, @Opodo_UK, @UK_CAA, @ConsumerReports, @WhichUK, @LegalAidUK, @JusticeGap, @IATA, @CMAgovUK, @ABTAtravel, @CTSI_UK@qrsupport
I need to shed light on a deeply troubling incident that transpired during our return flight from Chennai to London with Qatar Airways. My partner and I had booked our journey through Opodo_UK, which included flights with both British Airways and Qatar Airways.
Thread 👇👇👇
#QatarAirwaysScam #CustomerExperience
We meticulously planned our trip, booking a mixed flight itinerary via @Opodo_UK. The confirmation email explicitly stated that each passenger was entitled to 2 pieces of luggage plus one piece of hand luggage. Our outbound journey with British Airways went smoothly without any issues. However, the nightmare began upon our return with Qatar Airways.
Upon arrival at the airport in Chennai, we queued patiently for 40 minutes before reaching the check-in counter. To our shock, Qatar Airways staff informed us that only one piece of luggage per passenger was allowed, contrary to what was stated in our confirmation email from Opodo. Despite presenting this proof, they callously dismissed our concerns, insisting that it was a matter concerning British Airways.
Undeterred, we persisted in seeking resolution. Qatar Airways staff arrogantly made us wait for a staggering 2 hours, from 1 am to 3 am, with our flight scheduled for departure at 3:45 am. After prolonged deliberation, they callously demanded to see our check-in message, which only reflected allowance for one piece of luggage. This discrepancy was not of our making, as our original booking clearly outlined the entitlement to two pieces of luggage per passenger.
The treatment we received from Qatar Airways staff was not only disrespectful but downright appalling. They left us with no choice but to either pay exorbitant fees for additional luggage or risk missing our flight. Feeling coerced and distressed, we relented and paid a staggering sum of ₹1,43,593 for two pieces of luggage weighing a total of 41kg, on top of the substantial amount we had already paid for our tickets (£1297.65). This was nothing short of a scam!
We have attached irrefutable evidence, including proof of payment and the original email confirmation from Opodo detailing our entitlement to two pieces of luggage per passenger. The sheer magnitude of this ordeal cannot be overstated, and we demand immediate redress.
We implore @UK_CAA to conduct a thorough investigation into this matter. Passengers should not be subjected to such flagrant disregard for consumer rights and decency. We demand a full refund of the excess luggage charges and compensation for the undue stress and financial burden inflicted upon us. Your urgent attention to this grievance is imperative. #CustomerService #Aviation
We urgently call upon @UK_CAA to investigate this egregious behavior by @qatarairways, @British_Airways, and @Opodo_UK. Passengers deserve transparency, fair treatment, and accountability from airlines.
In addition, we kindly request the attention of @ConsumerReports, @WhichUK, @LegalAidUK, @JusticeGap, @IATA, @CMAgovUK, @ABTAtravel, and @CTSI_UK. Your expertise and advocacy are crucial in ensuring that passengers are protected and their rights upheld.
The stress and financial burden inflicted upon us were unjust and intolerable. We demand not only a full refund of the excess luggage charges but also compensation for the mental anguish and inconvenience caused.
We await your prompt response and action on this matter. #PassengerRights #Aviation #CustomerService
We also want to highlight the reality faced by customers: we rely on the information presented to us during the booking process. It's unreasonable to expect individuals to comb through lengthy legal documents spanning 90 pages to understand every detail of their rights and obligations.
Transparency and clarity should be paramount in the booking process. Customers should be able to trust that the information provided accurately reflects the terms of their agreement. Anything less is a disservice to consumers.
We urge @qatarairways, @British_Airways, and @Opodo_UK to review their booking procedures and ensure that information presented to customers is clear, accurate, and reflective of the terms agreed upon.
Ticket: https://t.co/hLKaVor7Xv
Scammed charge image attached. Happy to provide any further evidence if it's required. @Kavinoffl@NithiKathirKama
Daydreaming of distant horizons and exotic locales as I'm immersed in the relentless rhythm of work. The wanderlust within me is yearning to break free! Can't wait for the day when I swap my keyboard for a travel guide again!
#wanderlust#WorkLifeBalance#MissingTravel#travel