Keyur Bisetty

[Keyur Bisetty @KBisetty]

One year later an a terrible experience with @AirbnbHelp @Airbnb A guest completely ruined my property, and resulted me in losing booking for 2 months after. I submitted my host damage request. I need to speak to someone for 4 months but have been getting blatantly ignored

[Keyur Bisetty @KBisetty]

@AirbnbHelp @Airbnb only responds with “send us a DM to help”then stops responding. This is ridiculous and outrageous how a customer support team can treat their clients like this

[Keyur Bisetty @KBisetty]

@AirbnbHelp @Airbnb I haven’t been able to host for 2 months due to damages that I am out of pocket for. My airbnb claims ambassador has given me the worst service and responds one a week with an automated “sorry we are busy” message. I am out of pocket several thousands.

[Keyur Bisetty @KBisetty]

If anyone has taken legal action against airbnb for holding money and going against air cover policy and promise please reach out. @AirbnbHelp @Airbnb at this point there is no other option

[Keyur Bisetty @KBisetty]

The way that @AirbnbHelp have treated my regarding my urgent damage claim regarding a guest while hosting is ridiculous. My payout has been approved but 2.3 months later the “ambassador” has not read the email and keeps sending me auto responses

[Keyur Bisetty @KBisetty]

@AirbnbHelp @Airbnb I am still going through the worst experience with Airbnb resolutions and customer service. It’s been 44 days since my “urgent” case was filed. 10 days ago I was finally approved manually, however, the ambassador has not acknowledged this and does not respond

[Keyur Bisetty @KBisetty]

@AirbnbHelp replied to my previous thread saying to check dms, but my last 3 message have been left on read. Nobody is looking at my case, nobody is helping. 20+ emails 10+ hours of calls, reaching out on all social platforms and nobody can seem to help?

[Keyur Bisetty @KBisetty]

@AirbnbHelp @Airbnb It’s been 17+ days since I submitted damages to my property after a guest stay. The guest admitted to damages, however airbnb did not follow up with them. Air cover was supposed to protect me but instead it has been the biggest inconvenience. 17 days no help.

[Keyur Bisetty @KBisetty]

@Airbnb @AirbnbHelp I have sent a dm regarding my resolutions case about property damage through a guest stay. I was sent a generic message telling me the case will be handled - nothing has been done. I keep getting generic messages with no supervisor reviewing the case.

[Keyur Bisetty @KBisetty]

I have been sending to resolutions and nobody is taking my case seriously. I have been waiting way too long as this is seriously impacting my hosting ability and have been out of pocket a lot of money. I need someone to please review all the emails and help with my case. @Airbnb

[Keyur Bisetty @KBisetty]

@Airbnb @AirbnbHelp I am requesting help about for airbnb resolutions. 10 days ago I had a guest check that absolutely ruined my couch. I immediately submitted a damage claim with all the appropriate photos, replacement cost, damage report, cleaning cost and assessment.(1/?)

[Keyur Bisetty @KBisetty]

I have had terrible and slow customer service especially through email. I haven’t been able to host since that day and have had to unlist my place. Nobody is reading the emails, nobody is properly helping and support have just given me false promises. @AirbnbHelp

[Ali Abdaal @AliAbdaal]

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