@OPay_NG has been "resolved," but that is not true.
The recipient's bank informed us that the funds are still frozen because they are waiting for an official email from OPay confirming that the report I made has been cancelled/resolved. Until they receive that email, they cannot
release the funds.
If OPay has already sent this email as claimed, then kindly provide me with proof or evidence that it was sent. I will forward that evidence to the recipient's bank so they can verify it and release the funds.
Please stop closing my complaint without actually
@OPay_NG@OPay_NG I'm extremely disappointed with your customer service.
I reported this issue on Sunday, the 12th of july, and despite following up repeatedly, it has still not been properly resolved. Every time I contact your customer support, I'm simply told that my request
@OPay_NG If OPay has already sent this email as claimed, then kindly provide me with proof or evidence that it was sent. I will forward that evidence to the recipient's bank so they can verify it and release the funds.
Please stop closing my complaint without actually resolving the issue
@OPay_NG resolved," but that is not true.
The recipient's bank informed us that the funds are still frozen because they are waiting for an official email from OPay confirming that the report I made has been cancelled/resolved. Until they receive that email, they cannot release the funds.
@OPay_NG@OPay_NG I'm extremely disappointed with your customer service.
I reported this issue on Sunday, the 12th of july, and despite following up repeatedly, it has still not been properly resolved. Every time I contact your customer support, I'm simply told that my request has been