KCOM Support

Keeping our community connected for 120 years | Your trusted local broadband provider. DMs are not monitored. For support, reach us via the link below ⬇️

[KCOM @KCOMhome]

#Goole #KCOM #broadband

[KCOM @KCOMhome]

#Goole #KCOM #broadband #outage

[KCOM @KCOMhome]

#Goole #outage #KCOM #broadband

[KCOM @KCOMhome]

#broadband #Goole #KCOM

[KCOM @KCOMhome]

DN14 area outage update #broadband #KCOM #outage

[KCOM @KCOMhome]

One of our cabinets was struck in Goole overnight and customers in DN14 are currently without services. Our teams are assessing the damage and will update customers as soon as we know more. We’re sorry for the inconvenience this will be causing.

[KCOM Support @KCOMcare]

@King_Pab @KCOMhome Hi Paul

can you please retest with iClouds private relay switched off, as its a VPN which takes you off of the KCOM network

Thanks.

[KCOM Support @KCOMcare]

@richardmadden @KCOMhome Good Morning Richard, I'm sorry to see that you're experiencing issues. Can you DM me your address and postcode and I can take a look into this for you.
Thanks,
Will

[KCOM @KCOMhome]

We are sorry for the inconvenience caused and thank you for your patience.

[KCOM @KCOMhome]

UPDATE: Service has now been restored to all customers affected, if you are still without service then please switch off at the wall for 30 seconds and then switch back on again, if you are still without service following this please give us a call.

[KCOM @KCOMhome]

NEWS: We are aware of a service outage affecting around 200 properties in the HU8 O area of east Hull. This is due to our underground cables being damaged by a crew working for MS3 drilling to install a telegraph pole at around 12.30pm today. We apologise for any inconvenience.

[KCOM @KCOMhome]

We apologise for any inconvenience caused to our customers.

[KCOM @KCOMhome]

Postcodes areas:
HU8 0QH, 0LU, 0LJ, 0QJ, 0LN, 0QD, 0LL, 0QG, 0LZ, 0LY, 0QE
We believe around 167 properties are currently affected by the outage and 232 could be affected during the repair process. Our engineers are still assessing the situation and we’ll keep you updated.

[KCOM @KCOMhome]

An update re the outage in HU8 area after our underground cables were damaged by digging: These are the streets that are potentially affected: Mortlake Close
Clifford Avenue
Birklands Drive
Brixton Close
Peckham Close
Clapham Avenue
Ings Road
Putney Close

[KCOM Support @KCOMcare]

Stay connected this Christmas with KCOM🎄

To avoid festive frustrations, make sure to download your games and software’s early 🎮
https://t.co/ThD3v7R06V

#stayconnected #updates #software #gaming #KCOM #Christmas2023

[KCOM Support @KCOMcare]

@coolerinmyhead Hello Carl, there is no longer a public facing email address, instead we ask you you use the contact us form on our website - https://t.co/Y3bHfNtlUd

[KCOM Support @KCOMcare]

@mrslee1970 @KCOMhome Good Afternoon Melanie,
I'm sorry to hear this. Can you DM me your address and postcode and I can get this sorted for you.
Thanks,
Will

[KCOM Support @KCOMcare]

@EnglandRac18234 @jawsofdeathdjn @KCOMhome Good Afternoon Rachael, I'm really sorry to hear about this issue. If you can dm me your address and postcode I'll get this looked into for you.

Thanks,

Will

[KCOM Support @KCOMcare]

@jawsofdeathdjn Good Evening, I'm really sorry to hear that you're experiencing issues. Can you please DM us your full address and postcode and I can look into this for you.

Many thanks,

Will