Kelly White

[Kelly White @KellyLyons8]

You couldn’t make it up. @CooperativeBank have suggested I complain to @financialombuds to report their inability to get a form to @DWPgovuk. Please don’t trust @CooperativeBank with your money - they can’t even put a form in the post. #boycottcooperativebank #muppetshow

[Kelly White @KellyLyons8]

@stvystv Should add this is unmetered as we are not able to have a meter. 🤦‍♀️

[Kelly White @KellyLyons8]

@stvystv @jointrw_school Our water bill is £67 per month and we are a family of 3. If you’re paying £10 per month for 3 of you, please tell us where you live because I’m moving there!!

[Kelly White @KellyLyons8]

@IainDale 100% - his behaviour is a disgrace.

[Kelly White @KellyLyons8]

@wesstreeting @guardian No one cares.

[Kelly White @KellyLyons8]

Is James Frith living in a parallel universe? We have less money in our pockets now than ever! We’re struggling to pay the essential bills. Fact: Actual feedback from real people. He’s completely deluded.

[Kelly White @KellyLyons8]

@GBNEWS the way that Kier Starmer talks to the house is beyond rude and aggressive. Whilst there may be parliamentary privilege, the way that that the Birmingham MP spoke today was a disgraceful. The childish behaviour from all needs to stop.

[Kelly White @KellyLyons8]

@RosieDuffield1 I often wonder if he talks to his wife the way he talks to others in the house. Shouting, being rude and aggressive would not be tolerated in any other workplace.

[Kelly White @KellyLyons8]

Even the @DWPgovuk can’t understand why you are being so difficult @CooperativeBank . The optics here do not look for the @CooperativeBank. Your 3 pillars of ethics include ‘Making sure we’re a responsible bank that treats customers fairly.’ What a joke.

[Kelly White @KellyLyons8]

What’s the longest you’ve had to wait for someone to respond to your @DWPgovuk journal? I’m currently on 10 days… #universalcredit @MartinSLewis

[Kelly White @KellyLyons8]

@DRDisabilityReb 100% accurate

[Kelly White @KellyLyons8]

Another week in the 7-month debacle of @CooperativeBank not being able to deliver one form to @DWPgovuk. In big news @CooperativeBank has acknowledged my complaint and that only took a week. 🤦‍♀️

#muppetshow @bbchw @MartinSLewis #boycottcooperativebank

[Kelly White @KellyLyons8]

@DRDisabilityReb Love this!

[Kelly White @KellyLyons8]

Update on the @CooperativeBank inability to send a form to DWP - 7 months now. Tracy in complaints is now looking at in. I look forward to receiving the ‘not our fault’ letter 🙄 #muppetshow

[Kelly White @KellyLyons8]

Actual footage of @CooperativeBank and @DWPgovuk customer services and complaints teams @GBNEWS @bbchw @worcesternews @tomcollinsworcs #muppetshow

[Kelly White @KellyLyons8]

@CooperativeBank So Sammie at @CooperativeBank has passed my DM to the team involved. The ones I am complaining about. Because I wouldn’t have thought to call them myself in 7 months 🤦‍♀️ this isn’t help, it’s a wind up. #muppetshow

[Kelly White @KellyLyons8]

Still no response from the ever so ‘ethical’ and ‘customer focused’ @CooperativeBank. . Andrea Melville what on earth are you doing as CEO which allows your bank to fail to discharge its responsibilities. Still no word from #complaints team. #muppetshow

[Kelly White @KellyLyons8]

Why don’t @DWPgovuk answer questions to them within the journal? The balance of power is so tightly with them. Ignore them at your peril but they can ignore you for infinity and there is no accountability. I’ve made 3 formal complaints - no response @tomcollinsworcs #muppetshow

[Kelly White @KellyLyons8]

@CooperativeBank Sammie, whilst I am happy to message you I will post every day until @CooperativeBank sort themselves out. @bbchw @GBNEWS @tomcollinsworcs

[Kelly White @KellyLyons8]

I have now raised 3 formal complaints with @DWPgovuk but have received no response to any of them. I have also complained to my MP @tomcollinsworcs and am still yet to receive a response. @bbchw @GBNEWS @worcesternews