@AirbnbHelp Our concern is no longer just the appeal itself. We continue to receive template responses that don’t address the issues raised, which is why we’ve submitted 3 formal complaints. To date, we’ve received no response to those complaints. This is against your process.
@Airbnb_uk@AirbnbHelp@Airbnb appeals process is an absolute shambles. No human interaction what so ever. The "Specialist" team are unreachable or they cant be bothered to call to actually help people. #smallfishhost#poorservice
@Airbnb_uk@Airbnb@AirbnbHelp what is the point of having customer services when they can't resolve any meaningful issues, especially with appeals. All responses are not from humans or they fail to respond/call to actually discuss issues or aid in their resolution.#smallfishhost