Kieran Morgan

[Kieran Morgan @Kieran_rsm]

@TK_HelpDesk Have tried both of these options. Was told an email would be sent to change the name but it never came and then when they called back to query were told they shouldn't have been told this as you don't it. Unacceptable customer service!

[Kieran Morgan @Kieran_rsm]

@TK_HelpDesk my parents are currently stuck at Gatwick being told they can't fly as the name on his boarding pass doesn't match his passport. The passport name Christopher and Chris on boarding the pass surely this can be resolved without having to book a new ticket.

[Kieran Morgan @Kieran_rsm]

@TK_HelpDesk They spoke with everyone they can at the airport and keep being told nothing can be done. Its rediculous not being able to get the name changed