Varun Gupta

Political observer & analyst, history buff, cricket analyst & commentator, software development leader & consultant, dreamer

[Varun Gupta @KillerVarun]

@airindia @DGCAIndia @MoCA_GoI @RamMNK @airindia please help!

[Varun Gupta @KillerVarun]

Booked family travel for 4 with @airindia and were assigned a “window seat” that has NO actual window (misaligned window seat) on departure flight. Return flight appears to have same issue. Called customer care 3-4 times but no resolution
@DGCAIndia @MoCA_GoI @RamMNK kindly help

[Varun Gupta @KillerVarun]

@airindia Hi, It is not allowing me to do web check-in and asking for a payment. Please rectify this immediately and help with web check-in.

[Varun Gupta @KillerVarun]

@airindia

[Varun Gupta @KillerVarun]

@airindia Replied, please respond

[Varun Gupta @KillerVarun]

@airindia @DGCAIndia @MoCA_GoI @RamMNK @TataCompaniesCare @TataCompanies #airindia

[Varun Gupta @KillerVarun]

@airindia I have replied, please try to understand the issue first , please check and provide solution as mentioned.

[Varun Gupta @KillerVarun]

@airindia DM done , please help 🙏

[Varun Gupta @KillerVarun]

Requesting proper reseating for all 4 family members together before check-in and refund/compensation for departure flight. This is misleading seat allocation and extremely frustrating for family travel.

[Varun Gupta @KillerVarun]

@Apollo24x7 Never using @Apollo24x7 again

[Varun Gupta @KillerVarun]

@Apollo24x7 since last 24 hours i am struggling with a refubd issue. And I am with your chat team since last 1.5 hours who are now telling me that I would get a callback after 48 hours. Is this how you treat your customers

[Varun Gupta @KillerVarun]

@Apollo24x7 Yesterday’s reply on app chat:

[Varun Gupta @KillerVarun]

@Apollo24x7 Today’s response of your customer care

[Varun Gupta @KillerVarun]

@Apollo24x7 Yesterday’s response of your customer care:

[Varun Gupta @KillerVarun]

@Apollo24x7 I am highlighting here as well so that people can see what your customers go through after using your services both offile and online and they can remain informed to use other companies. As you continue to waste my precious time.

[Varun Gupta @KillerVarun]

@Apollo24x7 I already have app installed where i connected with the chat help who told me who told me that we will escalate to concerned team, today your telle caller also told me the same thing. And now you asking me to again contact back the customer care.

[Varun Gupta @KillerVarun]

@Apollo24x7 Yes, and I have already told this to your different people who have already connected, multiple times in the last 2 days. And what difference does it make?

[Varun Gupta @KillerVarun]

@Apollo24x7 Now they’re telling me that after 48 hours that they are escalating the issue to the concerned team who would call me back in another48 hours. And the issue is return if an order.

[Varun Gupta @KillerVarun]

@Apollo24x7 What resolution is needed in a simple refund, i fail to understand. Anyone reading this thread, please refrain from ordering or purchasing anything from apollo, otherwise they will make you suffer and make a fool out of you.

[Varun Gupta @KillerVarun]

@Apollo24x7 I haven’t still received any call or intimation. Also my original pay mode was cash. It has been 3days now since I am facing this issue offline and 1 day since i am struggling with customer care