What an inspiring #CustomerServiceWeek2025 it has been!
Under the theme #MissionPossible, I had the privilege of facilitating 2 transformative sessions that reminded me why my heart beats for both employees and customers.
1. The EX ➡️ CX Connection
2. The Culture Catalyst
1/5
The largest number of people ever to join a Twitter/X Space occurred on May 25, 2023, when Elon Musk hosted a Space with Ron DeSantis. This event drew over 3.2 million listeners, setting a new record for the platform.
Before that, in November 2022, Robin Wheeler had hosted a Space that attracted 2.7 million listeners.
These are significant numbers, indicating that Starlink can deliver fast and reliable internet, a game changer for connectivity. Let's discuss facts, not hearsay. #Starlink#Kenya#InternetSpeed#Connectivity#Offgrid
Examining the raw data tells a more positive story about Starlink in Kenya 📡.
Speed tests show impressive results: 174 Mbps download and 17 Mbps upload with a latency of 103 ms on a standard test, and 259 Mbps to the router with uploads of 405 Mbps on an advanced test.
The current economic challenges in Kenya, particularly the high interest rates and unpredictable taxation, indeed reflect significant policy decisions that impact our economy.
1. Interest Rates
The high interbank rate of 12% and T-Bill rate of 18% show that the government has taken a very tight monetary stance.
IS-LM model (particularly the LM curve)
The LM curve represents the equilibrium where the demand for money (liquidity preference) equals the money supply. In this model, high interest rates tend to shift the LM curve upward, indicating a contractionary monetary policy. This leads to reduced investment and consumption as borrowing becomes more expensive.
The high rates impact ordinary citizens, like Wanjiku, as they face minimum rates of at least 20% for loans, hindering their ability to borrow, invest or consume.
2. Taxation
The unpredictability and constant introduction of new taxes disrupt economic stability.
This unpredictability can be likened to a shift in fiscal policy, which in the Keynesian framework leads to uncertainty in the IS curve (Investment-Savings), thus affecting people’s consumption and investment decisions.
Unpredictable changes in Taxation to a large extent affects consumption, as consumers are unsure of changes to their disposable income.
In my view, these policy directions, particularly in a challenging global economic environment, necessitate a re-evaluation by the GOK so as to foster stability and growth.
Policies aimed at reducing interest rates and stabilizing the tax regime could provide a much-needed boost to the Kenyan economy.
The position and shape of the Laffer curve can be very different across different countries due to;
1. Public Perception and Value Received:- In some countries on the map, there's a high level of public acceptance for taxation because of the perceived value received from public services. We don’t see tangible benefits from our tax contributions, like quality healthcare and education, hence why we are very unwilling to comply with tax laws, at high tax rates.
2.. Elasticity of Taxable Income:- If the elasticity is low, meaning that people's behavior regarding how much they work and earn doesn't change significantly with tax rate changes, then higher tax rates can lead to higher tax revenues without hitting the decreasing portion of the Laffer curve too quickly.
3. Broad Tax Bases:- Countries with high tax revenues as a percentage of GDP often have broad tax bases, meaning that they tax a wide variety of economic activities and income levels, and this can support higher overall tax revenues even at high tax rates.
The Laffer curve's depiction can vary significantly across different nations due to these and other elements.
While it’s a theoretical model simplifying the complex interplay between tax rates and tax revenues, real-world tax systems may demonstrate a diverse range of behaviors owing to the complex nature of economies and tax regulations.
Are you ready to master your personal finances? Check out our new blog post on managing key drivers of wealth, featuring Kinuthia's inspiring journey! Read his story and learn how to manage your personal finances like a pro! #WealthMaximization#CashFlow https://t.co/Z10Ep1FiM4
Are you curious about the factors that have been driving economic growth in Kenya?
Our latest blog post delves into this while exploring various economic models that provide us with the answers.
#Kenya#Economics#GrowthModels https://t.co/48cwqzJsbw
Are you making informed financial decisions?
Our latest blog post on the economics of expert behavior explains how to protect yourself from biased advice and make smart choices. https://t.co/6OqldqMxXz
#finance#expertadvice#consumerprotection
Unlock the Secrets of Economics: A Journey Through the Works of Steven Levitt and Stephen Dubner.
#economics#bookreview#dataanalysis https://t.co/p61KzwYjXl
In economics, the supply of money in an economy has a direct relationship with inflation.
The quantity theory of money developed by Irving Fisher states that the level of prices is directly proportional to the amount of money in circulation.
By controlling the money supply, central banks can influence inflation rates & maintain macroeconomic stability.
The tools that most central banks use to control the money supply include setting interest rates, open market operations, & reserve requirements.