@Apple@AppleSupport@Apple@AppleSupport and now for no fault of my own, I need to wait 5 days without a phone while you figure out how to resolve this issue and provide a resolution.
@Apple@AppleSupport since there’s no requirement for OTP authentication, turns out the delivery executive can do as they please! Seems like such an avoidable situation to be in, if only the claimed process as per your policy is followed.
@Apple@AppleSupport so disappointed that the online store is unreliable. While placing an order, I got the confirmation that the order will be delivered safely and securely and OTP based. My phone has been stolen by the delivery executive.