Kathleen Rouse

Customer Success Leader & Author

[Kathleen Rouse @KZRTech]

@davidsbridal - pretty disappointed that the merchandise credit I got from a dress I returned in 2022 for $150 isn’t honored anymore due to the acquisition… Terrible CX… I’ve called and left a message with Corporate. Please give me a call back…

[Kathleen Rouse @KZRTech]

My company Coursera has teamed up with Disney and Pixar’s Soul to help you achieve your goals and passions. Stream this inspiring movie on #DisneyPlus December 25, and get ready to express the brilliant, passionate you with Coursera! https://t.co/wRmRj3c1Og 
#PixarSoul



[Kathleen Rouse @KZRTech]

@FinancialForce @GainsightHQ This is a great honor & testament to our customer-centric approach during these unique times.

[Certinia @CertiniaInc]

Hear our customer @benchling discuss #COVID19 and manage business projects: https://t.co/fWW7DsvnEU

[Kathleen Rouse @KZRTech]

Congratulations to @Hyland Software for driving successful adoption & value!

[Certinia @CertiniaInc]

.@Hyland Software is a Nucleus Research Technology ROI Award winner, for its implementation of #FinancialForce #PSA -- achieving an ROI of 695% !!! Congratulations!!!! https://t.co/6i0LU5ouPN https://t.co/aLffZnG6rV #PSA #ProfessionalServices

[Kathleen Rouse @KZRTech]

@FinancialForce @Cloudreach Congratulations @Cloudreach !

[Kathleen Rouse @KZRTech]

Proud of our customers who are "Best-of-the-Best"!

[Certinia @CertiniaInc]

FinancialForce recognized as the most adopted PSA solution in SPI Research’s 2019 annual survey, the PS Maturity™ Benchmark..AND #FinancialForce customers selected SPI “Best-of-the-Best” Professional Service Organizations in 2019. #PSBestoftheBest https://t.co/lnVtK5JUAC

[Kathleen Rouse @KZRTech]

Just earned the Artificial Intelligence Basics badge on @Trailhead and you should too! https://t.co/jelqyx5249

[Kathleen Rouse @KZRTech]

Just earned the Salesforce Einstein Basics badge on @Trailhead and you should too! https://t.co/O27y8G3184

[Kathleen Rouse @KZRTech]

Congratulations @Dell and @FinancialForce !

[Certinia @CertiniaInc]

"Celebrating an important milestone for both teams..FinancialForce went live at Dell today!!! Looking forward to achieving many more milestones in the coming years." #financialforce #dell #professionalservicesautomation

[Ronny @SiliconRonny]

Dreamforce is in full swing!

https://t.co/MSWyqu6038

[Kathleen Rouse @KZRTech]

#livelifeinmotion cuz at the finish line there’s breakfast waiting... #colorrun2018 #superheroes @ Six Flags Over Georgia & Hurricane Harbor https://t.co/o4qVuzhuer

[Kathleen Rouse @KZRTech]

@ArlanWasHere @FastCompany @Oprah @serenawilliams @Beyonce @LenaWaithe Yes! @EverydayChef

[Kathleen Rouse @KZRTech]

So proud of barrel_and_bottle and our first restaurant dinner highlight! Thank you so much to markeugenesmith and kevinaustin2523 for making this happen! Much much love to our community.… https://t.co/CkFFg6dQTH

[Kathleen Rouse @KZRTech]

@comcastcares Thank you. The rep we chatted w said we should get a reimbursement check in the next 7-10 biz days. It’s unfortunate how many times we had to follow up to get this resolved....

[Kathleen Rouse @KZRTech]

Shame on @xfinity for failing to follow through with cancelling our bill from California after we gave them proper notice. We are up to 5 calls and 6 hours on the phone between @EverydayChef, me and them. Very very disappointed that they cannot get this right!

[Kathleen Rouse @KZRTech]

Now there is some phantom charge for cable which we never had with them! Very disappointing

[Kathleen Rouse @KZRTech]

Whoa! This is huge.

[The Wall Street Journal @WSJ]

Disney and 21st Century Fox shareholders approved a $71 billion merger, clearing one of the last hurdles for the deal https://t.co/D7jTPFO4wt

[Kathleen Rouse @KZRTech]

In NYC, get ready to work w amazing customers & incredible team! Interested? Contact me... https://t.co/yFGKJpZ9ls

[Kathleen Rouse @KZRTech]

Silliness & smiles before a successful first tasting of barrel_and_bottle hotsauce at Grant Park Market. @ Grant Park Market https://t.co/Bs2nJSP9Xv