@paddypower .
You need to settle something please Paddy! This bet has won, but your chat agent keeps telling me he needed to score the header, which he obvs didn’t! Now saying case closed and won’t sort it. A very simple bet which needs settling correctly please
@virginmedia - following on. I say listen to the call and you’ll hear me request it to be cancelled, but you refuse. Guess what, the channel still hasn’t been removed a month later. Pathetic. Can’t cancel a channel without calling, and u don’t cancel it when we do call. Now what?
@virginmedia Honestly the worst service I’ve ever had, when all I asked was for something simple to happen. You then don’t do it, and don’t refund me for something g u forgot to do. And just keep telling me to call and ask again! What’s the point
@virginmedia So this conversation has been a complete waste of time as expected. I’m back to calling for a 3rd time to once again ask for the channel to be removed, which I will be told will happen then it doesn’t, and I continue to pay for something I don’t want.
Wow
@virginmedia But please tell me why I can’t be refunded for something I asked to be removed 6 or 7 months prior which wasn’t done because the agent “forgot”?! Just listen to the call!!! Also, last month I was told again it would be removed and once again it hasn’t. Going round in circles
@virginmedia LFC tv.
I asked in October when also ordering a new remote. The remote came, but I have continued to pay for LFC tv £7pm for 7 months without realising. When i called a month or so ago to ask what happened they said I didn’t ask to remove channel as no notes left. But I did!
@virginmedia Did u see my first part of the message? I haven’t been back in contact. Complaint says go to ombudsman! Only have to listen to original call and will hear I ask for channel to be cancelled. Not my fault agent didn’t leave notes?! Why call for a 3rd time to be ignored
@virginmedia - ask you in October to cancel a channel that is costing £7pm, you don’t cancel it. Call in Feb to ask why and for a refund, I’m told I didn’t ask for it to be removed. I raise a complaint, you don’t listen to the call, you say agent didn’t leave notes saying I asked