Erica Bulman

Editor. Journalism instructor. Faculty managing editor @LangaraVoice

[Erica Bulman @Lapinbun]

@Ipsos Umm. I never agreed. What are you doing?
10-60 minutes, 2-3 times a month for 10 months?
Very oddly distorted @AirCanada logo and headline.

[Erica Bulman @Lapinbun]

@Ipsos wondering about this odd email I received with distorted @AirCanada logo, asking for onerous time commitments to help you out: 10-60 minutes surveys and exercises, two-to-three times a month for the next 10 months. Pardon me?

[Erica Bulman @Lapinbun]

@jonkay I'd say our curriculum has little if any social-justice agitprop. That said, the pastries are a bit much.

[Erica Bulman @Lapinbun]

@AirCanada passengers: all of these replies are from scam accounts. Beware. They want to call you and "wire you compensation." #ScamAlert

[Erica Bulman @Lapinbun]

Fool me once, shame on you. Fool me seven times, shame on me.
@AirCanada ticket $1,200 and constant flight changes that would cause me to miss two family events.
@porterairlines ticket would have cost me $175nhad I realized they now fly Vancouver to Montreal.

[Erica Bulman @Lapinbun]

Losing faith in @AirCanada. Weekend wedding Vancouver-Montreal flight changed 4 times. First changed return flight from evening to early morning so I miss entire family day. Then delayed early morning departure flight so I miss evening family gathering. #disappointed

[Erica Bulman @Lapinbun]

@AirCanada You seem to have fraudsters scamming your upset passengers.
Fraudsters set up Air Canada X accounts, then reply, starts whatsapp convo and offer compensation. Then try to "wire money." Number is: [phone]

[Erica Bulman @Lapinbun]

@AirCanada you seem to have fraudsters answering your X messages in your place, requesting a whatsapp number to call customers, then offering to wire "compensation".
Whatsapp number [phone] (Kenya)

[Erica Bulman @Lapinbun]

@__air_Canada What is a confirmation code?

[Erica Bulman @Lapinbun]

@AirCanada WINS "Most Unreliable Airline" award. Flying Vancouver-Montreal for a weekend wedding. Flight changed four times. First they moved up my return by a day. Now delayed my departure so I miss family reunion event. And I still must pay Uber driver to cancel trip

[Erica Bulman @Lapinbun]

Proud to announce that @langaracollege journalism's student news publication @LangaraVoice has been nominated for 2 major North American awards by the @collegemedia association:
Weekly Newspaper of the Year (a past winner twice)
Radio Station the Year (first nomination)

[Erica Bulman @Lapinbun]

@CityofVancouver over two hours now. When should I hang up? Are you gone for the weekend?

[Erica Bulman @Lapinbun]

What's happening w/ customer service today? I spent 3 hours on phone with @amazon @AmazonHelp yesterday, 1.5 hours on hold with @Wayfair Monday and going on 2 hours holding for @CityofVancouver after being offered a 20-minute wait call-back. The blatant disregard is mind boggling

[Erica Bulman @Lapinbun]

@CityofVancouver why did you offer a callback, call me back and put me on hold for an hour? Still holding. Called you at 2 pm. It's not 3:45. Guessing you'll close for the weekend shortly and hang up on me?

[Erica Bulman @Lapinbun]

@AmazonHelp I have.

[Erica Bulman @Lapinbun]

@amazon @AmazonHelp I've been transferred to a fifth associate on chat. Each one needs 5-10 minutes to review the chat and to ask for details all over again. Is this a tactic to get a customer to simply give up?

[Erica Bulman @Lapinbun]

@AmazonHelp Your tweet said the Operations team would look into my complaint. When I clicked the link you included, it said I would get a phone call. I got an email from a social media team member who spoke to the item I've been struggling with but ignored the customer service debacle

[Erica Bulman @Lapinbun]

@AmazonHelp I have. There wasn't the possibility of uploading items and they seem to want a phone call. We'll see what comes of that. Thank you.

[Erica Bulman @Lapinbun]

@AmazonHelp Thanks Daniel. I'm on my sixth transfer "to the appropriate department." I get the feeling I'm being punked. Agent insists I'm logged in through Amazon US even though it says https://t.co/EMtPS4EgF4 at the top of the chat.

[Erica Bulman @Lapinbun]

@AmazonHelp Been trying to resolve an issue dragging on 2.5 years. Each agent says I'm right and that they'll help me but nothing ever happens. Today, a senior agent put me on hold "for just a minute." I'm still holding after 1 hour. What's going on Amazon?