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@virginmedia One of my newborn twins is connected to an oxygen tank of which I have 6 in the house so the spark literally could have blown my house up. I can't get through to an actual person via customer support on the phone.
@virginmedia I need it expedited or extra data as I'm literally losing work and it has been off since last night. Yes from the electricity (I have a surge protector), the box sparked then wouldn't come back on so I'm assuming it shorted.
@virginmedia Please help! I work from home and my router sparked and died. I can't work without Internet and i have 2 newborn babies, one on oxygen so that spark could have been incredibly dangerous. An automated voice recording said a technician won't be out until Saturday.