@HAIL__SSMB Hi @HAIL__SSMB, We're sorry to hear about your service experience. We are here to assist you. Can you please share your contact number via DM? Our team will reach out to you. Thanks!
@BESTMUSIC516 Hi @BESTMUSIC516, the update is being rolled out in phases and the full-fledged rollout is expected to be completed by next week. However, if you wish to prioritize your device, you can share IMEI 1 via DM. Thank you for your patience!
Update no. 323
Lava Software Update
Q3’26 Software Update for PLAY ULTRA 5G is LIVE!
Install now for the Android 16 Upgrade, latest Q3’26 Security Updates and Carrier Aggregation Support.
To Download:
Settings > System > System Update
@28Laksh@reachraina Hi Lakshay, we're sorry to hear about your friend's experience and appreciate you bringing this to our attention. We're here to help. Could you please share your friend's contact number via DM so our team can connect with him and provide further assistance? Thanks!
@AmanAmeriaAA@reachraina@vishalsehgal_ Hi Aman, as discussed, we have acknowledged your concern and understand the importance of a timely resolution. We truly appreciate your patience and understanding. For further updates, please feel free to reach out to us via DM. Thank you!
@AmanAmeriaAA@reachraina As discussed, please be assured that we take your concern seriously and are making every effort to ensure a quick resolution. Thank you for your patience and for giving us the opportunity to make things right.
@AmanAmeriaAA@reachraina Hi Aman, we understand how disappointing this experience has been, especially when you chose LAVA with trust and confidence. We sincerely apologize for the inconvenience caused.
@UpdatesReally Hi @UpdatesReally, we sincerely regret the inconvenience caused. We request you to DM us your mobile number, so that we can check and assist you further. Awaiting a response from your end.
@UpdatesReally Hi @UpdatesReally, we sincerely regret the inconvenience caused. We request you to DM us your mobile number, so that we can check and assist you further. Awaiting a response from your end.
@BESTMUSIC516 Hi @BESTMUSIC516, the Android 16 update for the Play Ultra 5G has been rolled out in Phase 1. To help prioritize your device for Phase 2, kindly share IMEI 1 via DM. We’ll notify you once your IMEI is added to the priority list. Thank you for your patience and support!
@HASHMAT46697735 Hi Hashmat, This is not the experience we would expect our customers to have. Can you please share your contact number via DM? Our team will reach out to you. Thanks!
@RohitNowal Hi Rohit, we have acknowledged your concern and forwarded it to the relevant department. Our team will get in touch with you to assist you further. Thanks!
@hildeparkerxx Hi @hildeparkerxx, we sincerely regret the inconvenience caused. We request you to DM us your mobile number, so that we can check and assist you further. Awaiting a response from your end.
@himmat_rathod@reachraina Hi @himmat_rathod, we understand your concern regarding the Neo UI roadmap and have shared your feedback with the concerned team. We’ll proactively update you as soon as we receive any further information. Thank you for your patience and support!
@Kumar_Saurabh_7 Hi @Kumar_Saurabh_7, we sincerely regret the inconvenience caused. We request you to DM us your mobile number, so that we can check and assist you further. Awaiting a response from your end.
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@Kumar_Saurabh_7 Hi @Kumar_Saurabh_7, we sincerely regret the inconvenience caused. We request you to DM us your mobile number, so that we can check and assist you further. Awaiting a response from your end.
@Kumar_Saurabh_7 Hi @Kumar_Saurabh_7, we sincerely regret the inconvenience caused. We request you to DM us your mobile number, so that we can check and assist you further. Awaiting a response from your end.
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@EjaazSameer@MobilesLava Hi @EjaazSameer, we are still waiting for your response. We request you to DM us your contact number details, so that we can check and assist you further. Awaiting a response from your end.