Lyndsey Burton

MD of @ChooseUK. Founder. Independent operational judgement for online businesses. Self-taught coder, writer. Interested in systems, ethics, inclusion & nature.

[Lyndsey Burton @LBurton_]

Broadband complaints just hit a record low in the UK 📉

Ofcom: 6 complaints per 100,000 customers in Q1 2026, down from 40 in 2011.

TalkTalk still worst (10). Plusnet best (4). Virgin Media's turnaround stalls after 2 quarters at the top.

https://t.co/JPTZYMbn9H

[Lyndsey Burton @LBurton_]

Virgin Media has been fined a record £28m after Ofcom found it repeatedly made it unnecessarily difficult for customers to cancel.

We look at what happened, what’s changed since, and the wider industry lesson.

https://t.co/PMyyhjmQdL

[Lyndsey Burton @LBurton_]

Disney+ has finally arrived on the EE TV Box Pro and EE TV Box Edge.

A small update on the surface, but one that closes a gap with Sky and Virgin Media that's existed for years.

https://t.co/RwPbP3T8Rz

[Lyndsey Burton @LBurton_]

Vodafone is bringing Secure Net Home and Who’s Home to around 900,000 more broadband customers.

The rollout matters. So does the growing gap between how broadband security products are marketed and what they actually do.

https://t.co/mqdV67zhBB

[Lyndsey Burton @LBurton_]

Virgin Media has overtaken Plusnet and Sky to become the UK’s least complained-about broadband provider in Ofcom’s latest figures.

The turnaround reflects a major operational investment in customer service across the business.

https://t.co/ffXSo1oUpU

[Lyndsey Burton @LBurton_]

Cuckoo’s sale to Onestream feels like another sign of how difficult the UK broadband market has become for challenger ISPs.

Differentiating through branding and service alone is getting harder against providers with greater scale and bundled ecosystems.

https://t.co/axjD4aRYnX

[Lyndsey Burton @LBurton_]

This feels like BT becoming recognisably BT again - reliability, familiarity, infrastructure and trust rather than pure performance positioning.

https://t.co/dPVfD4rhWk

[Lyndsey Burton @LBurton_]

Vodafone fully owning VodafoneThree was always the likely end point.

What’s surprising is how quickly it’s happened - and how five brands on one network avoid eventually cannibalising each other.

https://t.co/gcO1z6GGnB

[Lyndsey Burton @LBurton_]

EE has upgraded Scam Guard with AI tools and raised the price to £2/month.

But the more interesting question isn’t the features - it’s where protection should sit.

If networks can flag scam calls in real time, should that be a paid add-on at all?

https://t.co/bhywDoMtHC

[Lyndsey Burton @LBurton_]

Broadband switching is meant to be simple now.

But industry feedback shows a chunk of switches still don’t complete cleanly - often because systems don’t match customer data first time.

So the process works… just not consistently.

https://t.co/ByVQq0E8CM

[Lyndsey Burton @LBurton_]

Sky has added Disney+ to its Ultimate TV package at no extra cost - and is now integrating content directly into its interface.

It’s less about apps, more about one platform 👇
https://t.co/V0qtxSZnM7

[Lyndsey Burton @LBurton_]

Streaming consolidation continues.

Paramount has agreed a $111bn takeover of Warner Bros Discovery, bringing together HBO, Warner Bros, Paramount Pictures, DC and TNT Sports under one ownership group.

https://t.co/8UlryUNFyz

[Lyndsey Burton @LBurton_]

Social tariffs are now offered by most UK broadband providers - but uptake remains below 10% of eligible households.

The latest Ofcom data raises questions about whether a voluntary, provider-funded model can deliver affordability at scale.

https://t.co/YnT2QMY8Si

[Lyndsey Burton @LBurton_]

Sky Atlantic is launching on Virgin TV - removing one of the last major content gaps between the UK’s main pay-TV platforms.

As HBO content moves to HBO Max, exclusivity matters less. What it means for viewers 👇

https://t.co/F6CYVHktx5

[Lyndsey Burton @LBurton_]

Virgin Media’s broadband complaints have fallen below the industry average for the first time since 2019, according to Ofcom’s latest data.

Rankings otherwise remained steady - but this was the quarter’s clearest shift.

https://t.co/uIVbigbbdj

[Lyndsey Burton @LBurton_]

Virgin Media O2’s owners are buying Netomnia’s parent in a £2bn deal - a move that strengthens their fibre footprint and sharpens competition with Openreach.

https://t.co/0vWIR5zfA3

[Lyndsey Burton @LBurton_]

HBO Max launches in the UK on 26 March - but the real story isn’t just another streaming app.

It’s tiered content access, bundled subscriptions, and platform-dependent libraries.

Here’s what actually changes for viewers ↓

https://t.co/FDZ1nkkSSb

[Lyndsey Burton @LBurton_]

Sky’s super-bundle lands. Netflix, Disney+, HBO Max and hayu are being rolled into one £24 TV subscription.

A sign streaming is shifting from modular apps toward consolidation.

https://t.co/gqy9Ar4QvR

[Lyndsey Burton @LBurton_]

Mid-contract price rises have already been tightened by Ofcom. So why a new Telecoms Consumer Charter?

Because 2025 showed that even within the rules, pricing mechanisms can stretch consumer expectations. 👇

https://t.co/RaTgfdcu9P

[Lyndsey Burton @LBurton_]

The TV licence will rise to £180 from April 2026. That £5.50 increase lands on top of other spring price rises for many pay-TV households - and it still applies even if you never watch the BBC.

https://t.co/CSSrTQpeP8