Hola @vueling, my baggage was lost over a month ago and I claimed a refund, which I was promised to receive already 2 weeks ago.. but still nothing in my bank account. At customer service I only get a recorded voice that doesn't allow me to ask my questions. What's taking so long
@vueling lost my baggage over a month ago and I still don't have my refund, although they promised me that I would have it already two weeks ago. Customer Service is terrible, you just get a recorded voice that gives you information you are not looking for