Leland

[Leland @Leland907]

Yet another boarding time blown through with zero update from the gate team.
I’m getting more info about the flight to Buenos Aires next to us than I am about my own flight.

[Leland @Leland907]

@AmericanAir atrocious customer service and lack of updates from the team and supervisor at MIA D28 for #aa56
No updates, zero info, no announcements, and all they do is sit behind the counter on their phones. The crew is still in the terminal. Not going anywhere, and no control!

[Leland @Leland907]

@AmericanAir I can confirm with 100% certainty that she has zero regard the dignity of anyone, let alone her colleague.

[Leland @Leland907]

@AmericanAir the exploiter you’ve placed in 12C on AA505 is over here filming a medical emergency. Have some respect for the person that is going through something rather than filming it.
Disgusting and disrespectful.

[Leland @Leland907]

@AmericanAir Would be great for them reach out to me, I’ve had some interactions over the years but none that rubbed me so far the wrong way, enough to make me want to rethink my loyalty in the coming year.
Lack of lunge access not called out at booking is a miss on your side.

[Leland @Leland907]

What’s with the aggressively condescending agent at the YYZ admiral club @AmericanAir?
AA sold me the flight, sent me on Porter (never again) and then won’t let me use the lounge?
There is also no need to speak that way and the close it off with “well we close in 10 min anyway”

[Leland @Leland907]

Absolutely wild lack of care and support from @Uber after I was drugged and had my phone and other items stolen, after which they used my account to order a getaway car. 10 days to receive a call from anyone and 7 days with zero response from the useless AI in the app.

[Leland @Leland907]

@AmericanAir Same day, perhaps when pigs fly, I’d love to actually receive some feedback from this supposed leadership in MIA or from someone at AAHQ. It’s sad that this feedback consistently goes unheard and that your customers have to be more versed on your policies that your employees.

[Leland @Leland907]

@AmericanAir not impressed with the near involuntary downgrade. I understand that my chosen seat is now inop, however the agent slapping an economy seat assignment in front of me and expecting it to be okay was not acceptable. #aa112
Now I’m stuck in the middle, I expected more.

[Leland @Leland907]

@AmericanAir Customer service needs improvement to keep me as a customer. And it needs consistency, it’s consistently inconsistent. The checkin team was amazing, the gate agents looked visibly pissed off that I called out that they were downgrading me.
What’s that about?

[Leland @Leland907]

@AmericanAir You “hear my frustration,” but continue to do things like this to loyalty passengers. If I was a credit card holder would I have received the same horrible service? Seems you don’t care about us butt in seat mileage folks anymore. No wonder everyone is going to BA 🙄

[Leland @Leland907]

@AmericanAir I was only placed there after calling it out and then a 97 question FBI style grilling to confirm I was actually originally in PE. Then they placed me in a middle and condescending asked “is that okay” to which I responded, “do I have a choice?” Response; “it’s that or economy.”

[Leland @Leland907]

@British_Airways clearly a priority tag means nothing. It appears I’ll be the last to receive my luggage after all regular tags.

[Leland @Leland907]

@British_Airways @HeathrowAirport what is happening with the bags for #ba206 this is the slowest offload I’ve ever seen in my life. My bag has been sitting in the back for 15+ minutes. Just put it on the belt!

[Leland @Leland907]

@iflymia @British_Airways @MayorDaniella an embarrassment for MIA and BA. Only a lift available for an A380 worth of passengers. What the heck is happening. This Miami improvement plan is not improving. Taxi payer dollars wasted on mismanagement and shady contracts. #ba206

[Leland @Leland907]

@iflymia @MayorDaniella This is embarrassing for our community. Passengers arrive in the United States to a rundown airport and this is their first impression.

[Leland @Leland907]

@AmericanAir Not really sure these ever get reviewed as this has been an ongoing issues for at least 7 years. I think it’s time someone from corporate comes to review the staffing levels, productivity, and efficiency at MIA. The entire E2E process is a mess and needs an audit.

[Leland @Leland907]

Typical @AmericanAir at @iflymia, still sitting here waiting for luggage. 45 min and priority bags nowhere in sight. How hard is it to locate the bright orange tag and prioritise them? What is the purpose of the tag? They’re NEVER priority! #aa113

[Leland @Leland907]

I think one of the biggest frustrations with @AmericanAir ground staff is that they NEVER update you with what’s happening. Was the inbound AC late? Was there a catering delay? We will never no, because no one communicates. Standing here waiting to board with no into. #aa56