lenskart

Transforming the way people see and experience the world

[lenskart @Lenskart_com]

Hi Keshav,

Thank you for reaching out, and we're sorry to hear about your experience.

We understand how disappointing this must have been. We'd like to look into the issue. Kindly share your registered contact details via DM, and we'll review the matter with the concerned team and get back to you with an update at the earliest. Thanks - Kajal

[lenskart @Lenskart_com]

@tarungupta84 Hi Tarun, we certainly don��t want you to have such an experience with us. In order to assist you better, kindly share your registered contact number and order ID through DM. We will get this sorted for you as soon as possible. Thanks, Ambika.

[lenskart @Lenskart_com]

Hi Sanskar, this isn’t the experience we strive to deliver, and we’re sorry you had to go through it.We'd like to inform you that, to avail the offer, you should first complete the minimum required steps in a single day. Once you've achieved this, sync your Apple Health/Android Health app with the Lenskart application. The app considers run/step data from a single day within the last 7 days after the health app is connected. If you've followed these steps and are still facing any issues, please let us know over DM and share your registered contact number. We'll be more than happy to assist you further. Thanks - Swapnil

[lenskart @Lenskart_com]

Hi Shiva,

Thank you for reaching out, and we're sorry to hear about your experience.

We'd like to inform you that, to avail the offer, you must first complete the minimum required steps in a single day. Once you've achieved this, sync your Apple Health/Android Health app with the Lenskart app. The app considers the step count from the single day with the highest number of steps within the last 7 days after the health app is connected.

Also, please ensure that Location and the required fitness/activity permissions have been granted to your device's built-in Health app, as these permissions are necessary for the steps to sync correctly.

If you've followed these steps and are still facing any issues, please let us know via DM and share your registered contact number. We'll be happy to assist you further. Thanks - Kajal

[lenskart @Lenskart_com]

Hi there,

Thank you for reaching out, and we're sorry to hear about your experience.

We'd like to inform you that, to avail the offer, you must first complete the minimum required steps in a single day. Once you've achieved this, sync your Apple Health/Android Health app with the Lenskart app. The app considers the step count from the single day with the highest number of steps within the last 7 days after the health app is connected.

Also, please ensure that Location and the required fitness/activity permissions have been granted to your device's built-in Health app, as these permissions are necessary for the steps to sync correctly.

If you've followed these steps and are still facing any issues, please let us know via DM and share your registered contact number. We'll be happy to assist you further. Thanks - Kajal

[lenskart @Lenskart_com]

Hi Mahak, we sincerely regret the inconvenience caused. We'd like to assure you that the Run For Frame campaign is a genuine campaign. If you've already completed the minimum required steps in a single day, synced your Apple Health/Android Health app with the Lenskart app, and are still facing the issue, we'd like to investigate it further. Kindly DM us your registered contact number, and we'll review your case with the concerned team to provide you with the best possible resolution at the earliest.– Ankit

[lenskart @Lenskart_com]

Hi there,

Thank you for reaching out, and we're sorry to hear about your experience.

We'd like to inform you that, to avail the offer, you should first complete the minimum required steps in a single day. Once you've achieved this, sync your Apple Health/Android Health app with the Lenskart app. The app considers run/step data from a single day within the last 7 days after the health app is connected.

If you've followed these steps and are still facing any issues, please let us know over DM and share your registered contact number. We'll be more than happy to assist you further. Thanks - Kajal

[lenskart @Lenskart_com]

Hi Kamal,

Thank you for reaching out, and we're sorry to hear about your experience.

We'd like to look into this for you. Kindly share your registered contact details via DM, and we'll review your case with the concerned team and get back to you with a resolution at the earliest. Thanks, Kajal

[lenskart @Lenskart_com]

Hi Arish, we’re sorry this happened and we’d like to understand it better.

We'd like to inform you that, to avail the offer, you should first complete the minimum required steps in a single day. Once you've achieved this, sync your Apple Health/Android Health app with the Lenskart app. The app considers run/step data from a single day within the last 7 days after the health app is connected.

If you've followed these steps and are still facing any issues, please let us know over DM and share your registered contact number. We'll be more than happy to assist you further. Thanks - Kajal

[lenskart @Lenskart_com]

Hi Mahak, we’re sorry this happened and we’d like to understand it better.

We'd like to inform you that, to avail the offer, you should first complete the minimum required steps in a single day. Once you've achieved this, sync your Apple Health/Android Health app with the Lenskart app. The app considers run/step data from a single day within the last 7 days after the health app is connected.

If you've followed these steps and are still facing any issues, please let us know over DM and share your registered contact number. We'll be more than happy to assist you further. Thanks - Kajal

[lenskart @Lenskart_com]

Hi there,

Thank you for reaching out to us. We're sorry to hear about your experience.

Upon checking the screenshot you shared, we can see that the Deliver to Store option has been selected. This is considered a promotional offer. The code you received through the Run For Frames campaign is also a promotional offer, and multiple offers cannot be clubbed on the same order. As a result, the Run For Frames discount is not being applied, and you are seeing only the ₹100 discount associated with the Deliver to Store offer.

Kindly select the Home Delivery option while placing your order to avail the Run For Frames offer. If you'd like us to look into this further, please share your registered contact details with us via DM, and we'll be happy to assist you. Thanks - Kajal

[lenskart @Lenskart_com]

Hi Bipin,

Thank you for reaching out to us.

We’re sorry to hear that your steps are not syncing properly.

To help us look into this further, please share your registered contact details. Once we receive the information, we will check the issue with the concerned team and get back to you with an update as soon as possible.

If you need any further assistance, please feel free to reach out.Thanks - Kajal

[lenskart @Lenskart_com]

@MdEhsaan97 @Guest Customer Thanks

[lenskart @Lenskart_com]

@NishaDe93644141 @Guest Customer Hi Nisha, this isn’t the experience we strive to deliver, and we’re truly sorry you had to go through this. Please allow us some time to review your case, and we’ll get back to you with a resolution at the earliest. Thanks - Kajal

[lenskart @Lenskart_com]

@mayukh_kar22032 Hi Mayukh, thank you for giving your valuable time over the call. As discussed, your concern has been resolved.

If you require any further assistance, please feel free to reach out to us. We will be more than happy to assist you. Thanks, Ambika.

[lenskart @Lenskart_com]

Hi Divyanshu,

Thank you for your time over the call. As discussed, the order has been delivered. Kindly collect it from the store.

As the best possible resolution has been shared, we are closing the thread for now. If you need any further assistance, please feel free to reach out. Thanks - Kajal

[lenskart @Lenskart_com]

@TejeshwarDutta Hi Tejeshwar, we are actively investigating your concern and making every effort to resolve it. Kindly allow us up to 24 hours, and we will get back to you with an update.

Thank you for your patience and understanding. Thanks, Ambika.

[lenskart @Lenskart_com]

@farooq5883 Hi Farooq, we apologize for the inconvenience caused to you. We are checking your concern from our end, and will get back to you with an update at the earliest. Thanks- Srishti D

[lenskart @Lenskart_com]

@luvaggarwal18 Hi there, we tried to connect with you, but the call went unanswered.

Kindly let us know a convenient time when we can reach you so that we can assist you and help resolve your concern as soon as possible. Thanks, Ambika.