@coldcomplaints Talk about a rollercoaster of a day, Conner! 🎢 From the dentist's chair to a flat tire... that’s a lot for anyone to handle. We are so glad that warranty could provide a silver lining and get you back on the road for free. Hope your luck turns around from here!
@Dingo9933@alphafox We appreciate the feedback. At Les Schwab, we train our teams to use calibrated torque wrenches to prevent this. It sounds like we missed the mark this time. If you have a moment, please DM us with the store location you visited so we can look into this. -Tim
@Slaughter_bear It is never our intention to have a customer wait longer than necessary for a service, or not perform a requested service. We apologize for your experience with us. Please reach out to us at [email protected] and we will help in any way we can. -Joe
@jjbones34567@saniyafatma1278 Hey there! Sorry to hear you feel this way. We safely repair over 2 million tires every year without issue. When we can't repair them under Tire Industry Association guidelines, our warranty covers these tires at 100%, in writing, without question. Thanks! -Nate
@SusanLabuda@saniyafatma1278 Thank you so much for the kind comment! Trust is earned for sure, and I'm glad you've trusted us with your needs. We hope to see you again! -Nate
@TattoosandSass@TattoosandSass we are sorry to hear about this. We stand behind our service and will gladly address this for you. Please speak to a store manager. We hope to provide a better experience. Thank you. -Scott
@Klue27@NDGianfortune That's awesome! We certainly do our best to provide exceptional service to every customer, even if that means staying open a little late to ensure you can get back on the road safely. That's so good to hear, thank you again!
@Klue27@NDGianfortune Thank you so much for your business! Glad we could get you all set up, and we hope you're enjoying your new Les Schwab Tires! -Nate
@JoyMWilliams Thank you for following up! Please don't hesitate to reach out if there is ever anything that I can help you with! -Tim
https://t.co/jIkc3YfZwz
@penny_cobu7986 Penny, we are sorry to hear about your concenrs. Rocks can puncture any rubber tire. You have a road hazard warranty from us, and if the tire is unrepairable, we will replace it. Please speak to a store manager so they can address your concerns. Thank yous. -Scott
@CarbonnierMatt@AllieJade1 You're absolutely right, Matt. My apologies for my presumptuous statement. It sounds like the miscommunication was on our end, which we work hard to prevent, and I can address that with the management team at our Monroe location.
@CarbonnierMatt@AllieJade1 We exchange calipers with our brake jobs to ensure the dirt and corrosion that build up over time do not damage the unidirectional piston seals. The rotor part was rogue, but we do replace calipers to ensure they function like new, and we can offer the best warranty in the biz.
@CarbonnierMatt@AllieJade1 Hey Matt. Sorry if you misunderstood our service. We will machine rotors during our brake job as long as it can be done safely and within the manufacturer's specifications. Thank you! -Nate