@virginmedia@vmbusiness@vmbusinesshelp Yep pm me and I can provide you with our information, so you can see how many times we have contacted VM and you can see how many times you refused to help.
@virginmedia@vmbusiness@vmbusinesshelp they’ve been ignoring my messages and their call helpline is the same script over and over again with ‘sorry about that’
@vmbusinesshelp Our internet has been out for 5 weeks now when on earth is this getting fixed?? Keep getting told ‘sorry about that’ but no one on your team is FIXING IT UGHHH
@virginmedia
Has the worst service I have ever had to deal with from any company. We’ve had no internet for 3 weeks and they just keep apologising, I have spent £30 on data on to of the bill we are continuing to pay. Tell your ‘external company’ to come and sort out our problem
@virginmedia@virginmedia We are waiting for your company to dig new wires outside our property but no one can tell me what is happening. Worst customer service I have ever dealt with, I want to change providers so bad
@virginmedia Our cables outside are damaged and the external company you use and can’t contact apart from email will not turn up, I have taken days off of work when I’m told the engineers will come and they don’t. Since then no estimated dates of it being fixed just apologies and script calls
@OzzieOne67@virginmedia it’s so ridiculous we’ve been waiting basically a month now for them to fone and rewire the outside of our house, and the external company won’t contact me, all i get told is ‘sorry about that’ when they can actually understand me