I know a teen who likes to order-in and eat Pizzas, Burgers, Chinese noodles, and Kathi rolls. They are also very fussy about their food and always have a complaint.
I noticed they always called and complained to their Dominos and McD, but they never complained to the Chinese takeaway or the hole-in-the-wall Kathi roll shop.
So I asked them casually if the Chinese and Indian food were always good?
They said, "No, they are the worst. Last time I even found hair in my food. But they do not even pick up the phone. They are so rude! Once they picked up the phone and hung-up on me after I complained."
And what went wrong with your Dominos delivery today? I asked.
"Nothing much uncle, they are good but the Cheese seemed less this time. So I told them that and the store manager called back just now, she has given me a voucher for the next delivery."
That's when I realized something.
What I now call the "CATCH-22" of providing good service - "Courteous Assistance Triggers Complaints and Harassment."
And this CATCH-22 is the situation our Modi govt is facing.
They build amazing highways, change the face of airways, revolutionize mobile & internet, transform payments, start a manufacturing boom, keep inflation lower than the decade before in-spite of wars and covid, end income taxes for 90% of Indians, assist even non-tax paying NRIs in need putting our officials and ministers at risk.
Yet, what do they get? Constant complaints, criticism, and harassment over everything.
Why? Because they are like the Dominos and McDs facing CATCH-22. Only when you care, provide good service, and take your customers or, in this case, citizens seriously, you will get too many complaints and criticism.
When you behave like the Chinese take-away or the hole-in-the-wall Indian, providing worst service, and not caring about any grievance, the public will just shut up and accept it as normal taking the crap you give.
This is how Indians were treated in the decades before and India was kept underdeveloped which people had no complaints about. Even if they had any, nobody cared.
Perhaps, that's what we still deserve.
Because, right now, what I see is just entitlement and arrogance even in complaints and criticism. Not an iota of gratitude for what the govt has done to help for a situation they put themselves into here:
@shrupidity This is the same country which celebrated the last 17 IPLs and victory parade of world cup in Mumbai with no casualty
This happened due to lack of management it has not been even 24hrs since they won