A twitter thread about the WORST customer service experience I've ever had. The screenshot below is from an email I received from the CEO himself, after I filed an @PayPal dispute because he was unwillingly to honor a policy listed on his website.
Hey @pizzahut the app said my order was ready at 8:45pm, but 15 minutes later the store says it’s not ready yet and the employees are all standing around talking... I’m confused.
@AmericanAir can someone please tell me why I’ve been sitting on the tarmac in ORD for an hour waiting on a gate? It doesn’t take that long to, according to our pilot, “de-ice the plane at the gate.” This is getting ridiculous.