Lilly Cadow

[Lilly Cadow @LillyStacadow]

@airbnbhelp
You closed our case without any resolution. Please reopen it. A support team member was supposed to get in touch, and instead, simply closed the case, essentially blocking us from using the online messaging platform.

[Lilly Cadow @LillyStacadow]

Airbnb is COMPLETELY ignoring me & my friend through all private platforms, and only responds when I post publicly. We haven't heard from them regarding our case in 11 days. They said our case is high priority, but it's been 18 days since this began with no resolution @AirbnbHelp

[Lilly Cadow @LillyStacadow]

@Airbnbhelp You have been ignoring me for a week now. I was promised half of my money in 5-7 days, and one of your representatives was going to contact the host to help figure out insurance coverage for the other half. I have received 1¢ from your company and no communication.

[Lilly Cadow @LillyStacadow]

@Airbnb @AirbnbHelp @Airbnb How can you tell a customer TWO TIMES that you would reimburse, and then take it away TWO TIMES? Can this be legal? Is this ethical?

[Lilly Cadow @LillyStacadow]

My next book…
Title: How to lose all of your savings in Paris without leaving your apartment
Subtitle: A firsthand account of #airbnbhell @Airbnb @AirbnbHelp

[Lilly Cadow @LillyStacadow]

@Airbnb @AirbnbHelp Not to mention, my bank canceled my card due to the suspicious activity, a year's worth of savings has disappeared into an apartment I stayed in for two nights, and I have $250 left, which I cannot access. All of which I told @Airbnb to let them know how urgent the situation is.