Lincy George

Living with gratitude, curiosity & a big heart for the world. Wife | Mentor | Spreading kindness & empathy 🌍💕 Let’s connect and share kindness 🌍✨

[Lincy George @LincySV]

Another one @rapidobikeapp

[Lincy George @LincySV]

@rapidobikeapp

[Lincy George @LincySV]

1/ Booked a ride on @rapidobikeapp today and what started as an annoying experience became genuinely uncomfortable.

The driver stayed 30+ mins away from my pickup point while repeatedly messaging that he was “coming.”

[Lincy George @LincySV]

@rapidobikeapp

[Lincy George @LincySV]

2/ When I asked him to cancel the ride, he refused.

The messages then became increasingly disturbing, including references to anger/violence, followed by repeated calls afterwards.

[Lincy George @LincySV]

@rapidobikeapp

[Lincy George @LincySV]

3/ I eventually booked another cab and thankfully reached home safely.

But even after that, the original ride still wasn’t cancelled from the driver’s end — while he still had access to my drop location.

@rapidocares this is a serious rider safety concern.
cc: @MumbaiPolice

[Lincy George @LincySV]

3/ I eventually booked another cab and thankfully reached home safely.

But even after that, the original ride still wasn’t cancelled from the driver’s end — while he still had access to my drop location.

@rapidocares this is a serious rider safety concern.
cc: @MumbaiPolice

[Lincy George @LincySV]

2/ When I asked him to cancel the ride, he refused.

The messages then became increasingly disturbing, including references to anger/violence, followed by repeated calls afterwards.

[Lincy George @LincySV]

1/ Booked a ride on @rapidobikeapp today and what started as an annoying experience became genuinely uncomfortable.

The driver stayed 30+ mins away from my pickup point while repeatedly messaging that he was “coming.”

[Lincy George @LincySV]

22 hours, no refund—just a classic “we’ll do the needful” call.

@Pepperfry @PepperfryCare @AmbareeshMurty

[Lincy George @LincySV]

Part 4
So here I am:
•No mattress
•No refund
•No way to reorder elsewhere
Just me, my blocked money, & a masterclass in bad service.
Would love 2 hear from someone who can actually resolve this. Not just “escalate & get back.”

@Pepperfry @PepperfryCare @AmbareeshMurty

[Lincy George @LincySV]

@Pepperfry Here it is!

[Lincy George @LincySV]

Part 4
So here I am:
•No mattress
•No refund
•No way to reorder elsewhere
Just me, my blocked money, & a masterclass in bad service.
Would love 2 hear from someone who can actually resolve this. Not just “escalate & get back.”

@Pepperfry @PepperfryCare @AmbareeshMurty

[Lincy George @LincySV]

Part 3:

Your app says the order is “on the way.”
Your chatbot has no idea what’s going on.
Customer care never picks up.
And your promised 2-hour callback takes an entire day. By then, surprise — it’s too late to do anything.

@Pepperfry @PepperfryCare
CEO @AmbareeshMurty

[Lincy George @LincySV]

Part 2 -

I asked for a cancellation. You said it’s now on hold — which I’m guessing is code for “we’re not refunding you and not delivering either.” Genius strategy.

@Pepperfry @PepperfryCare
@AmbareeshMurty

[Lincy George @LincySV]

Dear @Pepperfry,
I ordered a mattress that was supposed to arrive on 15th April. It’s 22nd April today — no mattress, no refund, no clarity. Just endless “We’re looking into it.”
@PepperfryCare
CEO @AmbareeshMurty

[Lincy George @LincySV]

Never trust those automated texts from @amazonIN. They make it seem like they’re helping, but it’s all about keeping up appearances. Behind the customer service mask, there’s… nothing. @AmitAgarwal

[Amazon Help @AmazonHelp]

@LincySV We're sorry for any inconvenience you had with us. We'd like to help you with this. Please reach out to us via DM, and we'll do our best to assist. Further, please don't include any personal or account information.

- Amaan https://t.co/1XyLaGkcaN

[Lincy George @LincySV]

Now instead of escalating, they *disconnected* the call and marked the order as 'cancelled and returned' because apparently I *failed to receive it*. Same trick 4 times now, but sure, must be a coincidence, right? @amazonIN @AmitAgarwal

[Lincy George @LincySV]

Hey @amazonIN, it happened AGAIN! Courier duped us like last time, and customer service says *wait 4 more days* to deny the guy in person before I can claim my refund. Is this really how things should work? Tips on consumer court? @AmitAgarwal

[Lincy George @LincySV]

Hey @amazonIN, it happened AGAIN! Courier duped us like last time, and customer service says *wait 4 more days* to deny the guy in person before I can claim my refund. Is this really how things should work? Tips on consumer court? @AmitAgarwal

[Lincy George @LincySV]

My friend got duped for the 3rd time coz of ordering phone via @amazonIN
Customer service refuse the cancel the order and process refund. On call with them 4 last 40 mins.
If you are reading this try some other app or use the old time mechanism of going 2 d shop & buying it

[Lincy George @LincySV]

My friend got duped for the 3rd time coz of ordering phone via @amazonIN
Customer service refuse the cancel the order and process refund. On call with them 4 last 40 mins.
If you are reading this try some other app or use the old time mechanism of going 2 d shop & buying it

[Lincy George @LincySV]

@flyspicejet is still the same @veenasamuel
Now even I have made the same decision as yours. And I'm sure we are not the only people. #dontbookspicejet

[Veena Samuel @veenasamuel]

@LincySV @flyspicejet I can very well understand as we also had the same experience years ago and decided never to fly Spicejet again and we never did. However it's sad that the airline is still the same and doesn't seem to have done anything to improve upon the customer experience for it's customers.

[Lincy George @LincySV]

Last one @flyspicejet

Here's there response in my DM.

@AjaySingh_SG - while you speak on airfares in public forum, may be we can talk about customer service and humanity to your staff.