Linz Abraham

If only kindness and love were mandatory.

[Linz Abraham @LinzAbraham]

Doing somthing great is overrated 'cause then people expect that from you all the time. What they don't realize is you're just as screwed up as they are.
-Mare of easttown

[Linz Abraham @LinzAbraham]

@Niva_Bupa #zindagikoclaimkarle.. is your tagline and it's literally taking my life instead of helping. If the hospital network is listed in your policy and the policy clause states day care then when we go to hospital they say it's not. What do we do? #insurance #IRDAI

[Linz Abraham @LinzAbraham]

@Niva_Bupa Tried to contact customer care, it's the useless automated voice agent for every single number. And the chat is evenore useless. How do I talk to a human customer service person?

[Linz Abraham @LinzAbraham]

@Niva_Bupa @Niva_Bupa we are at the hospital which is listed in network list, we showed the policy clause, still were denied cashless insurance and our reimbursement request, so what are we paying the insurance for if the list network tie up does not accept the insurance? #insurancepolicy

[Linz Abraham @LinzAbraham]

@Niva_Bupa So what's is this steadfast purpose post? @Niva_Bupa how can the policy state something and show the hospital network but still the hospital have a different policy which is not mentioned in the policy?

[Linz Abraham @LinzAbraham]

@Niva_Bupa Policy covers Day Care Chemotherapy Hospital marks bills as OPD due to no cashless policy eventhough niva Bupa mentions tie up with hospital network. Coverage cannot be denied due to hospital billing format when it was no informed to us. #IRDAI #nivabupa #insurance

[Linz Abraham @LinzAbraham]

@ginoab @Niva_Bupa @NivaBupa1874295 @Niva_Bupa @NivaBupaSupport what timeline has been followed here. Gave the claim ID and before coming to twitter have been constantly trying to get in touch with someone from #nivabupa why do you make the customers suffer like this

[Linz Abraham @LinzAbraham]

@NivaBupaSupport We renewed only after discussing and then what process was followed for it being rejected and then ignored on asking details ? #nivabupa #insurance #irdai

[Linz Abraham @LinzAbraham]

@Niva_Bupa still waiting for reply .. it's been 2 months already, you guys are scamming us. #nivabupa #healthinsurance

[Gino @ginoab]

@Niva_Bupa @NivaBupa1874295 My chemotherapy daycare claim, approved in Apr, is rejected as OPD. Been calling support, emailing grievances—no response from your med team.
Will escalate to Ombudsman, IRDAI & Consumer Court #ClaimRejected #ConsumerRights #ChemotherapyCoverage

[Linz Abraham @LinzAbraham]

@NivaBupaSupport No response from medical team and yet you say priotize ? Last time it took us 6 months to get a response. So what the prioritisation timeline ? Can I escalate this, please let me know the procedure.

[Linz Abraham @LinzAbraham]

@NivaBupaSupport Clause covers the claim and yet it was rejected. So 1. It is a legitimate claim and 2nd it took you guys 2 months to reply this?

[Linz Abraham @LinzAbraham]

@Niva_Bupa need to post this to IRDAI, when you need us to take insurance you are always calling and contacting when we need to claim you disappear for months and delay claims for months

[Linz Abraham @LinzAbraham]

@Niva_Bupa @NivaBupa1874295 #consumercourt #IRDAI

[Gino @ginoab]

@Niva_Bupa @NivaBupa1874295 My chemotherapy daycare claim, approved in Apr, is rejected as OPD. Been calling support, emailing grievances—no response from your med team.
Will escalate to Ombudsman, IRDAI & Consumer Court #ClaimRejected #ConsumerRights #ChemotherapyCoverage

[Linz Abraham @LinzAbraham]

@Niva_Bupa @NivaBupa1874295 NO RESPONSE. needs escalation! NO response. Have gone through the hassle .. need this to reach consumer court, but I don't think they are even worried about it as everyone talking their claims have complained, shocked

[Linz Abraham @LinzAbraham]

@ginoab @Niva_Bupa @NivaBupa1874295 @Niva_Bupa @NivaBupa1874295 this definitely needs to go to IRDAI and consumer, no response and just making the customer go through continuous pain

[Linz Abraham @LinzAbraham]

@Niva_Bupa I think we have to officially file a complaint to IRDAI to make this come to notice of how everyone is just complaining about delays. #nivabupa #insurance

[Linz Abraham @LinzAbraham]

@Niva_Bupa how many more times should we upload the same bills? If you want to delay time then just tell us directly, instead of sending mails each time I escalate just to buy some time.. from September this is going on. What is your escalation procedure? Is it just to send mails

[Linz Abraham @LinzAbraham]

@Niva_Bupa @Niva_Bupa can I know what was escalated ? Because again, again and again each time you said that you escalated we are getting same mails to upload consolidated bill .. I don't understand from September why are you fooling us.

[Linz Abraham @LinzAbraham]

@Niva_Bupa And from September just upload the same document over and over again. And now can't upload too

[Linz Abraham @LinzAbraham]

@Niva_Bupa the same has been happening with us.. 1st claim rejected, 2nd claim just pushing on and on. 😮

[Dhamo @Dhamo_i4]

3/5
Modus operandi:
5) Ask for supporting documents for already submitted documents after months
6) Raise queries without properly verifying the submitted documents
7) No email ids will work or no reply will be given
8) Create multiple complaint service tickets to lose track

[Linz Abraham @LinzAbraham]

@Niva_Bupa The update mail I got was to re-upload everything from the beginning again. How is this helping? After all the delay #nivabupa #insurance