Follow up - thanks for @IHGService for a prompt response! Much appreciated. While it was still referred back to the hotel management directly, we appreciate IHG customer service and are looking for a good ending to this situation.
@IHGService provided a prompt response, very nice and gets "customer service" - thank you! Still it remains a question as to how our situation turns out, as it was referred back over to the hotel mgmt directly at the @HolidayInn Aladdin KC. Expecting a positive outcome! ;-)
I'm in the travel industry, made a booking online for a future trip at the @HolidayInn Aladdin Kansas City. Shocked at the terrible customer service my business partner received when we called the hotel for help regarding a serious issue. Still unresolved! @IHGService @ihg