@viajaVolaris you have outdone yourself to try your best to ruin the honeymoon of two newlyweds! How? Here's a thread of the many ways Volaris tried to sabotage our honeymoon (tweeted bc your customer service is non existent, and it's impossible to speak with a real person)
11. While we have finally gotten a response back over twitter and WhatsApp, we just want to talk to a human in-person. For those flying @viajaVolaris out of EWR, you can’t talk to one unless it’s between the hours of 2-5am… our trek right now was all for not
@viajaVolaris you have outdone yourself to try your best to ruin the honeymoon of two newlyweds! How? Here's a thread of the many ways Volaris tried to sabotage our honeymoon (tweeted bc your customer service is non existent, and it's impossible to speak with a real person)
@EWRairport Thank you for your responsiveness 😊!Still waiting to hear anything from @viajaVolaris … but we will head your way tomorrow and hope for the best 🤞 thanks for keeping us posted
@EWRairport We have called throughout the day… sadly, I think it is intentionally challenging. If we commuted to the airport tomorrow, do you think there is hope to work with @viajaVolaris in person to find our bag there?
@EWRairport That’s why we are here… that number only takes you through automated loops, and electron forms to fill out (that have been met with radio silence). But we know the bag got in the connecting flight we missed and has to be at your airport.
9. And to @EWRairport, if it's possible that you have our bag, we'd really appreciate your help in finding it. My DMs are open. Please, don't be like @viajaVolaris =)
8. What we really need from @viajaVolaris at this point is a) an apology, b) compensation for this travel disaster, and c) our bag. If we cannot get this bag, we're going to need the monetary value of replacing it.
@LeoGamborino@viajaVolaris And then miss our flight! But in missing our flight, one of the bags they forced us to check (because it wasn’t properly tagged) was put on the connecting flight and is now impossible to get back 😔
@LeoGamborino@viajaVolaris How were you able to get it back? My husband and I experienced the same thing during our honeymoon trip to Mexico City… on the flight back, they forced us to check our carry on luggage due to space constraints, and due to a delayed flight, we had to go collect our checked bags