Wronged By Volaris

just a newlywed couple… but only one of us has their bag 😢

[Wronged By Volaris @LiterallyOneJob]

@viajaVolaris you have outdone yourself to try your best to ruin the honeymoon of two newlyweds! How? Here's a thread of the many ways Volaris tried to sabotage our honeymoon (tweeted bc your customer service is non existent, and it's impossible to speak with a real person)

[Wronged By Volaris @LiterallyOneJob]

11. While we have finally gotten a response back over twitter and WhatsApp, we just want to talk to a human in-person. For those flying @viajaVolaris out of EWR, you can’t talk to one unless it’s between the hours of 2-5am… our trek right now was all for not

[Wronged By Volaris @LiterallyOneJob]

@viajaVolaris you have outdone yourself to try your best to ruin the honeymoon of two newlyweds! How? Here's a thread of the many ways Volaris tried to sabotage our honeymoon (tweeted bc your customer service is non existent, and it's impossible to speak with a real person)

[Wronged By Volaris @LiterallyOneJob]

@EWRairport Thank you for your responsiveness 😊!Still waiting to hear anything from @viajaVolaris … but we will head your way tomorrow and hope for the best 🤞 thanks for keeping us posted

[Wronged By Volaris @LiterallyOneJob]

10. An hour after @viajaVolaris immediately asked us to privately message, we are back to radio silence

[Wronged By Volaris @LiterallyOneJob]

@EWRairport We have called throughout the day… sadly, I think it is intentionally challenging. If we commuted to the airport tomorrow, do you think there is hope to work with @viajaVolaris in person to find our bag there?

[Wronged By Volaris @LiterallyOneJob]

@viajaVolaris We have messaged you privately and have been met with no response. On here OR WhatsApp

[Wronged By Volaris @LiterallyOneJob]

@EWRairport That’s why we are here… that number only takes you through automated loops, and electron forms to fill out (that have been met with radio silence). But we know the bag got in the connecting flight we missed and has to be at your airport.

[Wronged By Volaris @LiterallyOneJob]

9. And to @EWRairport, if it's possible that you have our bag, we'd really appreciate your help in finding it. My DMs are open. Please, don't be like @viajaVolaris =)

[Wronged By Volaris @LiterallyOneJob]

8. What we really need from @viajaVolaris at this point is a) an apology, b) compensation for this travel disaster, and c) our bag. If we cannot get this bag, we're going to need the monetary value of replacing it.

[Wronged By Volaris @LiterallyOneJob]

@LeoGamborino @viajaVolaris And then miss our flight! But in missing our flight, one of the bags they forced us to check (because it wasn’t properly tagged) was put on the connecting flight and is now impossible to get back 😔

[Wronged By Volaris @LiterallyOneJob]

@LeoGamborino @viajaVolaris How were you able to get it back? My husband and I experienced the same thing during our honeymoon trip to Mexico City… on the flight back, they forced us to check our carry on luggage due to space constraints, and due to a delayed flight, we had to go collect our checked bags

[Wronged By Volaris @LiterallyOneJob]

@alejandroglz @kikebeltranena @CruzRoja_MX @viajaVolaris @viajaVolaris wish we had a similar experience… instead we are down an entire piece of luggage from our honeymoon 😢