Olivia Grant

[Olivia Grant @LivGrant3]

@NandosUK how much more frustrating can your customer complaints service be?? The fino pita I ordered on Saturday was devoid of all toppings barring the lettuce which I asked to be removed, and the extra avo I ordered still had its skin on!

[Olivia Grant @LivGrant3]

@AlexandraDabrow @wembleystadium Their access line is the opposite of accessible 😡

[Olivia Grant @LivGrant3]

@pootle05 @wembleystadium So many issues with this line. Unbelievable!

[Olivia Grant @LivGrant3]

@wembleystadium It took my friends without accessibility needs less than 5 minutes to book tickets.

[Olivia Grant @LivGrant3]

@wembleystadium FOI request: How do you resource your accessible contact channels compared to your regular channels? I called your accessible ticket line yesterday at 9am and requested a callback back. With no callback after 5hrs, I waited on hold for three hours with no answer.

[Olivia Grant @LivGrant3]

I gave up after 3hrs. Completely unacceptable. FOI request: How do you resource your accessible communication channels vs regular channels?

[Olivia Grant @LivGrant3]

@wembleystadium this is how long I’ve been on hold on your ‘accessible’ ticket line. I also tried to use your callback service at 9am this morning and have not been called back. It took my friends without accessibility needs less than 5 minutes this morning to buy tickets.

[Olivia Grant @LivGrant3]

Update:

[Olivia Grant @LivGrant3]

they arrived in our country, and try to compensate them for the financial and emotional impact this experience must have had. Perhaps some lessons in compassion, empathy and unconscious bias for your drivers could go a long way too!

[Olivia Grant @LivGrant3]

@nationalexpress Alex Jensen, I was horrified today to witness the treatment of a customer by the driver of this coach. The customer was a single mother with two children who had clearly just arrived in the UK for the first time. The driver would not allow them on the coach as

[Olivia Grant @LivGrant3]

foreign country. I can only hope that National Express can track down this customer (perhaps look for a ticket for 3 people that wasn't used on coach 460 leaving Heathrow to Coventry at 8:30 am on 26 August) and apologise profusely for the terrible welcome they received when

[Olivia Grant @LivGrant3]

@mostly_jazz so disappointed to miss Mr Scruff tonight! Any chance he’ll be back tomorrow?

[Olivia Grant @LivGrant3]

@mostly_jazz so disappointed to miss Mr Scruff! Any chance he’ll make an appearance tomorrow?

[Olivia Grant @LivGrant3]

@AbsaSouthAfrica I don’t want to email another random complaint inbox. I’ve spent months doing that with absolutely no results. As I said in my tweet, I want to know how to send a complaint to your CEO office.

[Olivia Grant @LivGrant3]

@AbsaSouthAfrica I require urgent information on how to submit a complaint to your CEO office

[Olivia Grant @LivGrant3]

@Iberia_en what a shocking service!!!!!Arrive at the airport to find my business class ticket has been downgraded and my partner put on standby due to a last minute plane change. NO communication from you about this, NO apologies, NO customer service. I expect FULL refund asap