Dear Banks,
In this the age of escalating fraud, cybercrime and identity theft, it can no longer be acceptable for us customers to simply trust that the person on the other end of the line is genuinely calling from the bank.
Just as we clients are required to verify our identities before discussing our accounts, bank employees should be subjected to a similar verification process. The burden of trust cannot rest solely on the customer.
There ought to be a secure authentication system that allows customers to verify that a caller is indeed an authorised representative of the bank before any conversation about personal or financial matters takes place. Whether this takes the form of a unique verification code, an in-app confirmation, a secure push notification, or another authentication mechanism.
Banks have invested heavily in protecting themselves from fraud. It is time they invest with equal urgency in protecting customers from fraudulent individuals impersonating bank employees.
The current model, where a stranger phones you and immediately begins asking security questions, is outdated and unsafe.
@Anele Babies myst stay at home ,they get irritable ,miserable and misbehave and some mess up the wedding some even bump onto the cake .Videos with a crying baby is not cool
How to build your self-esteem. You take a look at yourself. Fix what you can. Teeth, skin, body; take care of yourself. Not for people, do so because you have to live with yourself every day. Educate yourself. However you can. There’s nothing noble about being uninformed. Get your image together. If you don’t know how, ask someone who does. Looking put together is basic respect for yourself. Then the real work starts. The internal stuff. Therapy if the pocket allows. Reflection if you must. Sit with your issues and deal with them.
And somewhere in all of that, you will learn to like yourself properly and definitely not performatively.
When your self-esteem is in order, you stop begging, explaining or shrinking or being mean and horrible. You just show up as your loving, lovable, fabulous self.
And that boys and girls, that is freedom.