ConsumerRightsGirl

All views are my own. Mainly a commentary on consumer rights, my own consumer complaints & customer service I’ve received, good or bad!

[ConsumerRightsGirl @LodaKone]

@lookfantastic ive now been on your chat for an hour and still no one has provided me an email address or called me to take a report of the injury to my hand by one of your products. It’s just constant fobbing off.

[ConsumerRightsGirl @LodaKone]

@lookfantastic I bought an electronic body brush off you which injured my hand and I’ve been trying to get a refund now for a week with no avail. Been on your chat function now for 50 minutes today being continuously fobbed off.

[ConsumerRightsGirl @LodaKone]

@FiverrSupport I need my images emailed to me immediately, they are still showing the watermark despite payment weeks ago. Re: #4705083

[ConsumerRightsGirl @LodaKone]

@TKMaxx_UK I’m in a store trying to return broken plates that have cut my finger (delivered broken) no manifest and I can’t get through 📞

[ConsumerRightsGirl @LodaKone]

@FraCam10

[ConsumerRightsGirl @LodaKone]

@ArgosHelpers @HotpointUK they don’t answer the phone. In the email they said they won’t do anything. Have you a head office contact please

[ConsumerRightsGirl @LodaKone]

@HotpointUK your fridge is overheating and you won’t provide a report on it so @Argos_Online won’t replace it

[ConsumerRightsGirl @LodaKone]

@ArgosHelpers @HotpointUK the report is pictured. I will now need to order a new fridge and keep the old one while i go to small claims!

[ConsumerRightsGirl @LodaKone]

@ArgosHelpers @HotpointUK yes! Yesterday and I got an email back ref 16179571 today which is all pictured

[ConsumerRightsGirl @LodaKone]

@Argos_Online have left a 75 yo pensioner with no fridge for 2 weeks even thought he has a report saying it’s faulty. It’s 15 months old.

[ConsumerRightsGirl @LodaKone]

@ArgosHelpers I haven’t got it!!

[ConsumerRightsGirl @LodaKone]

@ArgosHelpers can you please give me a correct email address to send in a report about a faulty fridge. I’ve been given the wrong one

[ConsumerRightsGirl @LodaKone]

@ArgosHelpers so I don’t really want to go through the whole story again.

[ConsumerRightsGirl @LodaKone]

@ArgosHelpers I’ve already been speaking to Mal in DMs who told me to email the report

[ConsumerRightsGirl @LodaKone]

@ArgosHelpers @HotpointUK I’ve send a DM

[ConsumerRightsGirl @LodaKone]

@Argos_Online My dad aged 75 das has a 15 month fridge freezer which is broken for a week+. I can’t get a report from @HotpointUK as proof.

[ConsumerRightsGirl @LodaKone]

@HotpointSupport I’ve just rang you and never experienced such bad and rude customer service - the agent hung up on me at 13.21

[ConsumerRightsGirl @LodaKone]

@AsdaServiceTeam I’m reporting this to head office and trading standards as it’s a breach of the consumer rights act, your staff are unaware

[ConsumerRightsGirl @LodaKone]

@asda in your store at BT15 1WA. Staff refusing to refund an item that’s faulty as I don’t have a receipt but I have it on my banking app

[ConsumerRightsGirl @LodaKone]

@marksandspencer thanks I’ve sent a DM

[ConsumerRightsGirl @LodaKone]

@marksandspencer do you still sell the wee bottles of truffle oil?