Lucy Chapman

[Lucy Chapman @LucyCDarlo]

@Opodo_UK offering help the day after we needed to get home isn't any use! We've entered a formal complaint and can see why you're not ABTA!

[Lucy Chapman @LucyCDarlo]

@Opodo_UK my morning would be much better if you'd managed to get me onto the flight that I had booked yesterday!

[Lucy Chapman @LucyCDarlo]

@Opodo_UK still waiting for our callback!!! #customerservice @opodo_truth @SAS surely you expect agents to adhere to a minimum standard??

[Lucy Chapman @LucyCDarlo]

@Opodo_UK appalled at your customer service, failed to notify us of a flight changed now waiting for hours for a call back 0 star service!

[Lucy Chapman @LucyCDarlo]

@YorksHeathen @TK_HelpDesk do you think we should come to the airport? Do you feel safe there? Thanks

[Lucy Chapman @LucyCDarlo]

@TK_HelpDesk please reply we need to set off if the flight is not cancelled

[Lucy Chapman @LucyCDarlo]

@CelebrityCruise we are hugely disappointed in the service we've received we feel like you've abandoned us here in Istanbul @BBCTees

[Lucy Chapman @LucyCDarlo]

@CelebrityCruise if you'd offered appropriate assistance when you changed the departure port we wouldn't be in this situation

[Lucy Chapman @LucyCDarlo]

@YorksHeathen @TK_HelpDesk thank you we don't want to add to the chaos traveling to the airport if it's cancelled so need to keep checking

[Lucy Chapman @LucyCDarlo]

@aviationirancom @TK_HelpDesk thank you we cant get through on the phone, so we're trying anyway we can to contact them

[Lucy Chapman @LucyCDarlo]

@CelebrityCruise we're tired and scared day 2 of a honeymoon we've waited 5years to book and all you can say is tough luck! @TheNorthernEcho

[Lucy Chapman @LucyCDarlo]

@CelebrityCruise we have they were no help just said you'd go without us if we didn't arrive on time!

[Lucy Chapman @LucyCDarlo]

@TK_HelpDesk we don't want to add to the situation at the airport if our flight is cancelled we'll stay at hotel and not make the journey

[Lucy Chapman @LucyCDarlo]

@TK_HelpDesk please help we cannot get through on the phone line, is flight TK 1843 from Istanbul to Athens cancelled

[Lucy Chapman @LucyCDarlo]

@TK_HelpDesk we are suppose to meet a cruise ship in Athens this evening, is flight TK1843 cancelled or will it go as scheduled?

[Lucy Chapman @LucyCDarlo]

@TK_HelpDesk we really need to know whether to set off to Istanbul airport to catch flight TK1843 or to wait in our hotel if it's cancelled?

[Lucy Chapman @LucyCDarlo]

@TK_HelpDesk should we come to Istanbul airport to catch flight TK1843 or is it cancelled?

[Lucy Chapman @LucyCDarlo]

@TurkishAirlines should we set off to Istanbul airport to catch flight TK1843 or is it cancelled?

[Lucy Chapman @LucyCDarlo]

@TurkishAirlines we have not left our hotel yet and won't if the flight is cancelled please let us know?

[Lucy Chapman @LucyCDarlo]

@TurkishAirlines we've been on hold for 30minutes just to be off when connected. We're booked on flight Tk1843 please confirm if cancelled?