Lucy Gilbert

[Lucy Gilbert @LucyGilbs]

2020 graduation happened🤪 #PlymGrad @PlymUni

[Lucy Gilbert @LucyGilbs]

@virginmedia My husband spent all day yesterday talking to someone on your online chat (WhatsApp). Will a phone call result in a different outcome?

[Lucy Gilbert @LucyGilbs]

@virginmedia not sure how it’s acceptable to wait until our contract ends to cancel (for a service we haven’t received may I add) so we don’t incur a £50 charge only to be told we have to pay £60 despite not using your Wi-Fi

[Lucy Gilbert @LucyGilbs]

@virginmedia Cannot even make a complaint and take this further as your website is down. Would someone please contact me so this can be resolved as it is unacceptable.

[Lucy Gilbert @LucyGilbs]

@virginmedia And, for your customer service team to not understand what they’re ‘offering’, spend all day messing my husband around with offers you cannot meet and essentially tell him there’s nothing that can be done