Lucy O'Connell

[Lucy O'Connell @LucyLu01]

@jlandpcustserv order placed 25/11 empty box posted through my letter box 29/11! Emailed and was told you would contact Hermes and reply within 5 days. It’s now 15/12 and nothing! No parcel. No refund. No response. Expected better from John Lewis.

[Lucy O'Connell @LucyLu01]

@JDhelpteam placed order on 4th dec. due to arrive by 10th dec but tracking says it is still being processed????

[Lucy O'Connell @LucyLu01]

@Disney @Hermesparcels are an absolute joke!!

[Lucy O'Connell @LucyLu01]

@JayMay1989 I’d have beat you before it got to this point 😉

[Lucy O'Connell @LucyLu01]

@lornadeller @JayMay1989

[Lucy O'Connell @LucyLu01]

@LoveIsland @georgiaaakinggg

[Lucy O'Connell @LucyLu01]

@Miss_Delahoyde My belly is bigger than this on a slim day 😂 @JayMay1989 @georgiaaakinggg

[Lucy O'Connell @LucyLu01]

@JayMay1989 🙊😂 https://t.co/ojxCfdLxPV

[georgia king @georgiaaakinggg]

@OnlyWayIsEssex @ITVBe @LucyLu01

[Lucy O'Connell @LucyLu01]

@Missguided_help @Steff_aff I've just received a skirt with the same problem! Aren't the items checked before they are sent?!?

[Lucy O'Connell @LucyLu01]

@Missguided @Missguided_help just received my skirt and the zip looks like this! Slight rip in the leather too just to the right of the zip

[Lucy O'Connell @LucyLu01]

@georgiaaakinggg omg 😂😂🙈

[Lucy O'Connell @LucyLu01]

Nannys do the best roasts 😁😛

[Lucy O'Connell @LucyLu01]

@houseoffraser I do not have a DM from you

[Lucy O'Connell @LucyLu01]

@houseoffraser I am still waiting to be contacted from your investigations team. Parcel was due 29th has still not bee received #badservice

[GEMINI @ispeakgemini]

#Gemini pay the most attention to actions, not words.

[Lucy O'Connell @LucyLu01]

@officialUKMail Natalie I have sent a DM. Thanks

[Lucy O'Connell @LucyLu01]

First John Lewis now @houseoffraser / @officialUKMail !! Why promise next day delivery if you aren't going to deliver?! 😡

[Lucy O'Connell @LucyLu01]

@JLcustserv can I have an update please this is not good enough

[Lucy O'Connell @LucyLu01]

@JLcustserv no & 2nd parcel hasn't arrived. Even though it was ordered on 22nd before 8pm and #johnlewis promise next day delivery!

[Lucy O'Connell @LucyLu01]

@JLcustserv only 1 of 2 parcels was there? I ordered Thursday before 8. Why do #johnlewis promise next day click and collect if they can't?