Lupe Lomeli

I don’t do social media as an outlet but after this injustice with @justfly waiting for 4 months to go home.

[Lupe Lomeli @LupeLomeli5]

@HawaiianAir
The world needs the Aloha spirit! Thank you for the instant response and helping my son and I get home. @justfly couldn’t come through and I learned to book flights with the source and not a
3rd party.

[Lupe Lomeli @LupeLomeli5]

Thank you @justfly because I have the funds to keep paying a hotel and feed my son. Because I can’t get a refund and the credit doesn’t cover new flights and the”convenience” fee of rebooking.

[Lupe Lomeli @LupeLomeli5]

@JustFlyGlobal @bbb_us
Justfly doesn’t care. Til now I’ve been finally cleared to go home after 4 months. I set a date for July 1st that was confirmed by agent but no email to set in stone. I call back today and they advise I have to wait another 21 days.

[Lupe Lomeli @LupeLomeli5]

@JustFlyGlobal
4 months of paying hotel accommodations while I wait for justfly to get me home. The COVID shutdowns I understand but finally when I am able to rebook they advise I have to wait another 21 days.

[Lupe Lomeli @LupeLomeli5]

This means if I have to wait 21 days I can not afford to pay a hotel anymore or feed my son. @justfly @HawaiianAir aren't accommodating anything.

Both companies and there agents aren’t doing anything to support their customers and this is a complete heartache.

[Lupe Lomeli @LupeLomeli5]

@JustFlyGlobal
@HawaiianAir
I am a customer in tears currently after traveling to Hawaii back in March 2020 before the COVID shut downs. With my 5 year old son we were only suppose to be here til the end of the March.

[Lupe Lomeli @LupeLomeli5]

Once I got the clear to change my flight date, I selected for July 1st and the agent confirmed that I’d receive and email. But I didn’t and now today June 29th the agents @justfly our telling me @HawaiianAir advise 21 days to book. I’ve been waiting 4 months to go home.