@BarclaysUKHelp Thanks for getting back to me, I spoke Andrew in your customer service department and he was a superstar. He has helped with making a formal complaint. I’ve been able to register my claim via the app. The phone line to the tech insurance company (brightstar) is still useless.
@Barclays The new tech insurance company that you’re using is diabolical. I’ve been on the phone waiting for over 2hrs, the website does not work and the app is useless too. What does one have to do to speak to a human 🙄