M4 Communications

We help US and UK organizations become customer-centric and create great customer experiences by helping them think different about #Marketing and #CX.

[M4 Communications @M4_Comm]

Perfect recipe > Digital transformation: 3 ways to better understand your customers https://t.co/NOiytuGHO5 via @4enterprisers by @smalhotra #CX #DigitalTransformation #CustomerEngagement

[M4 Communications @M4_Comm]

@RoyAtkinson @SueDuris Howdy Roy! #CXChat

[M4 Communications @M4_Comm]

What Companies Should (and Shouldn't) Be Doing About Diversity Right Now | OpenView https://t.co/E8j1UUf37I via @openviewventure #Diversity #genderequality #unconsciousbias

[M4 Communications @M4_Comm]

https://t.co/Viuoqxmyyq #SaaS

[M4 Communications @M4_Comm]

Five Customer Experience Trends to Watch for in 2021. https://t.co/ZdCjK84QXD #CX #CustomerExperience #Marketing #EmployeeExperience

[M4 Communications @M4_Comm]

Whatever your life's work is, do it well.
-Dr. Martin Luther King, Jr.

[M4 Communications @M4_Comm]

Happy #CXDay2019! #CXDay is a time to celebrate customers, the #CX profession, and each other. But why only one day? Why not celebrate CXDay every day? We wrote a post about that very thing! https://t.co/MQtfLx6f9n #CustomerExperience #EmployeeExperience #cxpa @CXPA_Assoc

[M4 Communications @M4_Comm]

Great humor from @marketoonist - but he's alway spot on - it's not about you, brands, it's about the customer. ALWAYS #CX #customercentricity

[Jeff McMurdy @jeff_mcmurdy]

Metrics without purpose is nothing more than incoherent data!

[M4 Communications @M4_Comm]

The Confidence Question - Do We Really Need Another Metric? https://t.co/EX4DXQy9vF #CX #metrics #NPS

[Wootric by InMoment @wootric]

In today's @Wootric #CX Roundup:

Articles ft. @SueDuris, @DomNicastro, @cmswire, @M4_Comm, @btemkin, @danielnewmanUV, @firstround, @kiapuhm, @OpenViewVenture, @MindtheProduct, @NikkiElizDemere

Get it here: https://t.co/cHe931VIQp

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[M4 Communications @M4_Comm]

How To Treat Each Day Like It's CX Day https://t.co/Tp6308vLr6 #CX #custexp #CXDay #CXDay2018

[M4 Communications @M4_Comm]

Social Customer Service is Vital to a Better Customer Experience https://t.co/xKAAPTqOUe #CX #CXDay2018 #CustomerServiceWeek

[M4 Communications @M4_Comm]

#Empathy: The CustomerExperience Professional's Most Important Trait https://t.co/nVkdjeqNbx #CX #custexp #CXDay2018 #cxday

[M4 Communications @M4_Comm]

Go the Distance with #NPS to Drive Corporate Growth https://t.co/02CmYFf4QA #CX #netpromoterscore

[M4 Communications @M4_Comm]

11 essential traits of great managers https://t.co/J6jE6sd073 #management

[M4 Communications @M4_Comm]

How #Blockchain Could Improve Collaboration... http://www.nojitter.comhttps://buff.ly/2wb0Roy via @nojitter

[Sue Duris, CCXP @SueDuris]

ProfitWell recently looked at #NPS scores in both #B2B and #B2C aggregated across thousands of companies and found the average NPS score dropped from the upper 20's and 30's from 5 years ago to single digits and low teens today. Should companies be concerned? #CXChat

[Sue Duris, CCXP @SueDuris]

Journey, Journey, Journey! Join @annettefranz and me today at 11am PT for #CXChat when we discuss #customerjourneymapping. We're looking forward to seeing all of your amazing insights! #CX #CustomerSuccess #CustServ #custexp #EX #emplexp

[M4 Communications @M4_Comm]

Nice post by @sujanpatel of the 5 Most Common #Growth #Marketing Challenges and How to Solve Them https://t.co/gWL7r3ACmh