Mac

[Mac @MacClevelandd]

@AmericanAir DM sent, thank you very much for the response

[Mac @MacClevelandd]

@AmericanAir,

this experience deserves attention:

• Family of 5 traveling from CLE to Barcelona for a cruise
• Multiple delays
• Boarded our flight
• Returned to the gate
• Sat on the aircraft ~45 minutes before deplaning
• Spent nearly 8 hours at the airport with 3 young children
• Flight ultimately canceled
• Waited ~2 more hours to get rebooked
• Sent home to start over the next morning (basically 5 hours later)
• My checked bag was sent to Chicago as someone did an “override” and sent it on even though our flight never took off.
• Took over an hour to retrieve my wife’s luggage from the plane (extra wait time after all the other stuff)
• Wife was placed on a separate reservation from the rest of the family which is creating some logistics issues
• Now facing a 10-hour layover in Philadelphia
- still not sure if I’ll have my suitcase for the cruise

Despite all of this, my family remained patient and respectful to every AA employee we encountered. In fact, Dan at the Cleveland gate was outstanding.

I submitted a detailed complaint and received what appears to be a generic form response that failed to address any of the issues above.

We’re not looking for miracles. Just some acknowledgement, accountability, and a reasonable effort to make this right.

Can someone from Customer Relations please review this situation?

At a minimum, after this disruption, providing Admirals Club access during our long layover in Philly for my wife and three children seems like a reasonable goodwill gesture. Thanks for any consideration

[Mac @MacClevelandd]

@cavsdan 105 row 1. Standing and cheering for the @cavs in a must win game. Knicks fans behind us complained and we are forced to sit. Not being allowed to stand and cheer in this must win scenario is crazy.

[Mac @MacClevelandd]

First tweet in almost 3 years. @CleGuardians 🔥🔥🔥🔥

[MLB @MLB]

THE @CLEGUARDIANS ARE ALONE ATOP THE AL CENTRAL!

[Mac @MacClevelandd]

@BeatinTheBookie Eagles +1
Over
Chiefs
546

[Mac @MacClevelandd]

@StoolBaseball

[Mac @MacClevelandd]

@KayceSmith @jerryferrara Buttttt what about Busey and the Beach….or script and the Sherpa…. I feel like ranking top 3-5 eps is just impossible 😂

[Mac @MacClevelandd]

@petergasparro @BFawkes22 @RichAmsden @bholy21 @jz_CLE

[Mac @MacClevelandd]

@BeatinTheBookie

[Mac @MacClevelandd]

@BeatinTheBookie @jz_CLE let’s goooo

[Mac @MacClevelandd]

@BeatinTheBookie

[Cavs Notes @CavsNotes]

.@evanmobley will appear in his 100th career @NBA game tonight.

He is the ONLY player in @cavs history to accumulate...
1,400+ PTS
.500+ FG%
800+ REB
200+ AST
150+ BLK
...in their first 100 career games and 11th player in NBA history to do so.

[Mac @MacClevelandd]

@BeatinTheBookie Purdue -15.5 tonight…… are you still on them??

[Mac @MacClevelandd]

@cavs if you need a professional sign maker for games, let me know. Daughter is willing to submit a resume. @ATLHawks sorry bout your luck tonight #CavsYes #HawksNo #GoGoGo @dariusgarland22 @spidadmitchell @evanmobley

[Mac @MacClevelandd]

@anally_retended @jz_CLE

[Mac @MacClevelandd]

@jonslater37 Coolest tree in this history of trees, am I right or am I right @arborday

[Mac @MacClevelandd]

@BS_Cleveland Wish I could love this a million times @cavs

[Mac @MacClevelandd]

@reflog18 @HOMAGE #BrownsMeme

[Mac @MacClevelandd]

@CleGuardians 😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍���😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍 #ILoveYou #MLBPostseason

[DollarDog Nick @DollarDogNick]

Bob Costas seeing Aaron Judge make contact