Hi, @thetrainline I paid extra for the refund option when I bought my ticket, but now your app says it’s non-refundable. My train was also delayed and had no air conditioning despite the extreme weather. This isn’t acceptable. Please sort this out and process my refund.
The UK economy basically works like this:
Get paid £2,000.
Give £900 to a landlord. Give £200 to the council. Give £150 to energy companies. Give £300 to supermarkets. Give £300 to car insurance and fuel.
Spend the rest surviving until next payday.
Then get lectured by someone who bought their house for £37,000 in 1988 about how you need to stop buying coffees and cancel subscriptions.