@crocs he was not apologetic and he didn't offer and help or anything in addition do to the delay. A coupon code a gift card would have been nice it's been way too long. Poor service.
So ordered crocs back in January,January 29th to be exact. March 14th I get an email about a review I never received the crocs then hours later I get a return/ refund email. @Crocs the customer service guy Joel tells me I have to wait an additional 7-10 days for the refund.