@AmericanExpress i have been a platinum card holder for 16 years & have never had such horrific customer service. I have called all week & spent over 5 hours on calls & still NO resolution.
@bchesky@Airbnb@AirbnbHelp@jgebbia@mlib16 - a guest vandalized my rental, refused to pay, broke safety rules, police were called & there is a police report. You paid the damages BUT your team refused to remove her CLEARLY retaliatory 1 star review DESPITE the proof sent.
@Airbnb@AirbnbHelp i have a guest that is in our home, has vandalized it,
and I am still waiting for the "specialized team" to call back. TWO DAYS LATER.
@Airbnb@AirbnbHelp i have a guest that has vandalized my home & 2 days later i am still waiting for the "specialized team" to call me back. I am a superhost, all 5 star, guest favorite, top 5% home. You really don't care about your hosts.
@Airbnb i am a superhost, all 5 stars,
guest favorite, top 5% home with MULTIPLE unresolved customer issues.
Your lack of properly trained Customer Service agents has resulted in my loss of countless hours trying to get resolutions to issues!!!!!!! DO BETTER!!!!!
@JaniceFinnerin@BabsontheB Hello Janice. Please know a snippet of a clip doesn't show the fullness of a person. Regrettable moments happened for sure. The editing is real.
I did record a full video about this. 🙏🏾