The worst part of this @AmericanAir they never actually apologized. These people go into work every day okay with being disrespectful, not helpful and just not giving a crap. Their solution was toss $100.
@AmericanAir you left a woman crying and begging for help to get on a flight she paid for only to make her miss it and refuse to get her on a plane and then wouldn’t help her with any accommodations whatsoever but it’s all good because you gave her $100 right?
Update on @AmericanAir and the travel disaster with mom, they thought that the “right” way to rectify the disaster of last month was to send her a $100 travel voucher. Let’s recap: my mom paid over $600 for a trip to Spain.
When she figured out where to go @AmericanAir DENIED HER ENTRY TO THE FLIGHT, and she missed not 1 but 2 flights and her trip was delayed by almost 2 days. And all @AmericanAir thought that trouble was worth was $100?
You ruinedy Thanksgiving vacation and made fun of me for it.
Shame on you American Airlines! I will get my money back from you for being a rotten company.
I was not even allowed to apply for a refund. An AA employee responded to my tweets just to say it was my fault for missing the flight and that I would not be give refund. I will protest everyday until I get my full refund of $730.
@AmericanAir day two of protesting till I get my full refund.
I planned a climbing trip months ago which included a connecting flight. My first AA flight was delayed. A group of us sprinted to our connecting flight only to find the doors closing as we ran up to the terminal.
Update on my mothers journey to Madrid from @iflymia this morning things went a little smoother. She is on her way to her proper gate and was able to get wheelchair assistance. But @iflymia do not count this as a victory. She lost a day of her trip, and was abused by your ppl
This saga with @iflymia and @AmericanAir is not over but will take a break for the night. My mother @JoubertSonya is safe in a hotel right now. Complaint forms have been filled out for @AmericanAir and more calls to @iflymia will continue tomorrow. Stay tuned for what’s next.
So let’s take a quick second to talk about the @iflymia the amount of disrespectful, lazy and just terrible employees is unfathomable. I’ve been on the phone with my mother as she is begging for help by employees and no one helped her. Hours at the airport she missed her flight
Why are the employees at the @iflymia and @AmericanAir so terrible? Why are you there? Why are you okay leaving a woman crying begging for help? She isn’t even mean or assertive.
@AmericanAir refused to get her on the next flight and then finally after hours and hours—which this is all recorded btw will post parts out—they have her one for the next day but refuse to give her a hotel and food voucher.