@HDFCLIFE If I tell you that one of your agents mis-sold a policy to my family by presenting it as a one-time investment, will you actually take action against him?
@HDFCLIFE LET ME TELL YOU SOMETHING, I HAVEN'T GOT A SINGLE EMAIL FROM YOU GUYS, THE EMAIL YOU'RE RESPONDING TO, IS AGENT’S EMAIL, WHO SOLD US A WRONG POLICY, HAVE YOU BEEN CHECKING ANYTHING, I CAN INVESTIGATE BETTER THAN YOU, WORST CUSTOMER SERVICE, KEEP PASTING SAME MESSAGE REPEATEDLY.
I've never seen any other worst customer service than @HDFC_Bank in my whole lifetime, it's been almost 9 months, no resolution to my complaint, their phone numbers aren't working, their emails do not work, only their twitter works, and they keep copy pasting same message 😤
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@HDFCLIFE Agent sells you a life policy → gets commission → changes branch → gets promoted → moves on with life.
You: “Wait… what did I actually buy?” 😭
If @HDFCLIFE really wants to do some good, hire me on a good salary. I’ll personally make sure every customer who was mis-sold a life insurance policy gets their money back.
Apparently, fixing mis-selling is easier when you actually care about the customers. 😭