@gorpalm Hi, we're sorry to hear that your discount did not apply properly for you, we're sure that there is a reason for this. A member of the team will be back in touch shortly to advise further💕Thank you for your patience! - Macey S x
@disco_red Hey! We are so sorry to hear about this and apologise for any upset caused. Please kindly send across a DM with some screenshots so that the team can look into this for you! Thank you!- Olivia
@WirralResident4 Oh no! I am really sorry to hear about this, I would be more than happy to have this sorted ASAP for you. Would you mind kindly popping me a DM with your order number so I can take a look into this?💗-Chloe M x
@steve_blower Hey Steve, if you need to send us a form/photo you can send this to in a DM if this is easier. Just make sure to include the order details and context and one of the team will be happy to help! - Charlie
@mimbaz I am sorry you haven't received your box. Please pop us a message with your order details and we will be more than happy to look into this for you 💗-Rebecca x
@LilHay Hey Hayley, can you please drop us a DM as I would need to take a few security details off you and then I can double check your order. Hannah x 💖
@tg_tips Hello Tom, we're sorry to hear about your recent experience! Please send us a direct message with your order details. We'll be in touch to get this resolved as quickly as possible. Thanks, Beth.
@mattwalkerx Oh no!! We'd love to get this sorted for you. Would you mind dropping us a DM with your order number and we'll be in touch ASAP. We're currently experiencing a high volume of queries and are working through our messages from the oldest. Thanks for your patience-Chloe M