@ManojGilbert Hi Manoj, we are here for you. We truly regret the inconvenience caused to you. Please know that we have escalated the matter and there is currently an open service request to ensure that our valuable customer is able to enjoy our services as soon as possible - Brian
I am going to disconnect my internet due to this **** worst service providing to customer @JioCare@JioFiberChennai Just now communicated with Customer care, again ticket is rescheduled to tomorrow, then how will I work for today #JioFiber#worstjiofiber
The same again again again again @JioCare 15days once the internet is disconnecting, again Reschedule.... Everything Repeats the same @JioFiberChennai#Jio#jioservice
The problem is that I am facing Frequently, the internet is gone while working mainly in prime time so how can I manage, whenever I raise the concern Ticket will be resolved more than a day, that's not the correct solution for me
@ManojGilbert Hi Manoj, we never intend to let you down. As per the update on SR00002RD1EB, we can see that your issue was resolved. Kindly confirm if you are facing any further issues, for further assistance โ Shirisha
@ManojGilbert You will be able to see the status of all Service Requests here. Click on โView Moreโ to see details. Technician name and visit timings of your service visit will be displayed. The โRescheduleโ button will display if SR is OPEN for engineer visit, you can make the (2/3)
I don't want any explanation, a solution should be provided, my internet is down, you are assigning Engineer tomorrow there is no meaning for that...my work got blocked now, how can I proceed without wifi @JioCare#JioWifi#Jioworstservice
@ManojGilbert changes here. If the current time is within technician visit timings, you will be able to track technician | call technician - Diana (3/3)
Again Again Again @JioCare Issue is not, but solution will be provided my tomorrow, Service request no SR00002RD1EB has been raised in your account.
You will receive an update for this request by 01/11/2025 09:15. What kind of Service is this @reliancejio@JioFiberChennai#jio
Yesterday I had a call with the Customer Support Team more than 5 times and today also, the only reply is we prioritize and escalate but still now reply I don't know what escalation they did, Worst Experience ever, I am thinking to close #JioFiber@JioCare#JioFiberWorstService
@ManojGilbert Hi, this is really not what we want you to experience. Please be assured that we are aware of the concern and we are working on the same on priority. Please allow us some time and we will get back to you soon with an update โ Shafaq
@JioCare Engineer is Appointed on 16th Sep but the internet is disconnected at 14th Sep...so how can I Wait for 2 days, My work and entertainment everything is blocked.
The team needs to resolve my issue by today
@ManojGilbert Hi Manoj, we are here to help you. The confirmed Engineer visit appointment date and time for your JioFiber service repair visit is scheduled. Rest assured, our Engineer will visit your premises as per the schedule.
Click https://t.co/xw3fpmNRNQ to view your service (1/3)