Watch co-author Ertugrul Uysal from @ETH_en presenting the AI Empathy #Lab research at the Mind & Machine Alignment Summit 2026.
“Should we make machines more human, or should we begin asking what #AI#Empathy actually means on its own terms?”
https://t.co/2yoWz4zm4Z
The new #Executive program in Strategic Marketing at the University of Zurich stands out. I am fortunate to lead a dedicated module on #AI for Marketing.
Strategic Marketing (CAS): https://t.co/KME4Ur8qxT
AI for Marketing (module): https://t.co/5ZJ2TYQDpr
@UZH_en#AImarketing
The CAS in Medical Leadership at @UZH_ch is one of the highlights I truly look forward to. Every year it gives me inspiration and the courage to share new ideas.
Teaching #digitalmarketing to brilliant, open-minded, critical, and incredibly kind medical doctors is humbling.
New research on AI Empathy in Voice Commerce.
When and how should #voiceassistants express empathy?
AI empathy boosts decision satisfaction via transparency and lower perceived manipulation, especially for hedonic vs. utilitarian products.
Preprint: https://t.co/EoSQz6xCLo
As my visiting professorship at the Catholic University to Sacred Heart in Milan comes to an end for this year, it’s time to say a heartfelt #thankyou.
New #Preprint 🚀"The Voice of Emotion: Advancing Marketing Research Through Real-Time AI Emotion Measurements."
A novel methodological approach for analyzing consumer emotions through voice.🤖
Available at: https://t.co/hFuHV5TGUo
#AI#emotion#marketing#research
Success is not about finishing everything you start. It’s about knowing when to grit and when to quit.
235 studies: When people adjust their goals and plans in the face of challenges, they make more progress—and feel less depressed and anxious.
The ultimate flex is flexibility.
I truly enjoyed contributing to the @AUBH_Bahrain Research Seminar Series with a session on experimental design in AI studies. Thank you to the many colleagues and students who joined.
#AI#experiment#Bahrain
Every presentation is a chance to grow through (self-) reflection.
Grateful for the thoughtful conversations and the curiosity at @AUBH_Bahrain.
Moments like these remind me why teaching and continuous learning go hand in hand.
#personalbranding#marketing#AUBH#Bahrain
- For marketers, default placement outweighs brand type and price point (!). Being presented first can disproportionately shape outcomes.
In short, voice commerce highlights a critical decision trade-off: consumers are willing to sacrifice decision autonomy for efficiency.
🤖New publication "AI-Assisted Shopping on Voice Assistants: The Efficiency-Autonomy Consumer Decision Trade-Off" with @andremandelli and @ReneAlgesheimer in the Journal of Interactive Marketing.
https://t.co/2vzmXga0qs
Full-text: https://t.co/pZzXYB95GE
#voicecommerce#alexa
There are two key implications when shopping for utilitarian products (e.g., batteries):
- Consumers report higher satisfaction when evaluating fewer alternatives (!) and become more willing to delegate future shopping decisions to the AI (!). -