TERRIBLE experience with #AmericanAirlines@AmericanAir Delayed by their own caused technical issue, add' 3 hours stuck on the plane, missing EVERYONE'S connection, and then waited in line for 2 additional hours to be rudely talked down to by some staff 2am
@RiotSupport can you inform us whenever you punish someone or even are looking into someone? Very often it doesn't feel like anything is being done and i think it would very much help if you let us know, your looking into things.