Mark Billinge

[Mark Billinge @MarkBillinge]

@LCYFlightInfo Please register me for flight updates on flight LG4596 on 2022/02/21 15:55 GMT+00:00 RSRC:101

[Mark Billinge @MarkBillinge]

@virginmedia I’m a current Virgin broadband customer, this is my primary email account and I’m self employed so you can imagine the stress it’s causing, so please can someone help me!

[Mark Billinge @MarkBillinge]

Today my email account has suddenly stopped working, leaving me without critical messages. Despite multiple calls to @virginmedia support no one can get me a straight answer as to why or even better help me get it back online!

[Mark Billinge @MarkBillinge]

@virginmedia You’d like to think so but so far nothing helpful. Also I can’t tell you the number of times I have called that number and as yet found no one who can assist other than to say “it’s with IT”….day 6 now, what a joke and what awful customer service!

[Mark Billinge @MarkBillinge]

@virginmedia Yes

[Mark Billinge @MarkBillinge]

@virginmedia https://t.co/qRSn2tP4Nk

[Mark Billinge @MarkBillinge]

@virginmedia I have tried again and again to get support both on the phone and through the forum without success, it is a shockingly poor customer service that no one can provide a straight answer or explanation after 5 days constant chasing

[Mark Billinge @MarkBillinge]

@virginmedia Reading various forum posts it appears I am not alone with this problem and some are suggesting the accounts have been deleted in some kind of clean up as they are considered “orphaned” accounts. Is this correct and if so why would this be done with no notice or communication!

[Mark Billinge @MarkBillinge]

@virginmedia This is already DAY 5 and it feels like I’m still having to explain the issue!!

[Mark Billinge @MarkBillinge]

@virginmedia Nope, not in detail. If you can help, please do!

[Mark Billinge @MarkBillinge]

@virginmedia Basically the ticket is being resubmitted for further analysis….you shut the account without notice or communication all I ask is for you to resolve the issue and allow me to regain access

[Mark Billinge @MarkBillinge]

@virginmedia Now day 5 with no email and no closer to understanding what has happened or how it will be fixed. I received a call from IT yesterday seemingly to confirm I had a problem…what I need is a fix!

[Mark Billinge @MarkBillinge]

@virginmedia Still no fix, still no update other than “it’s with IT” this is a disaster for me and no one seems to appreciate it or want to help in a meaningful way!!

[Mark Billinge @MarkBillinge]

@virginmedia I spent most of my day yesterday on the phone being passed from person to person while nobody seemed to know what had happened or how it was going to be fixed…

[Mark Billinge @MarkBillinge]

@virginmedia I was hoping you would be able to keep me posted…it would be great to understand what’s happened and when it’s likely to be fixed. I’d like to think someone could call me and let me know

[Mark Billinge @MarkBillinge]

@virginmedia I hope so…

[Mark Billinge @MarkBillinge]

@virginmedia Finally, there’s a ticket raised with IT but can take up to seven days, which is ridiculous but no suggestion as to what has caused the issue other than a potential security concern that has shutdown many accounts??

[Mark Billinge @MarkBillinge]

@virginmedia Yes that’s the number I’ve been calling all day!

[Mark Billinge @MarkBillinge]

@virginmedia Understood but I’m in real trouble without that email account and need someone to fix it for me. At the moment no one seems to know what the problem is let alone offer a fix

[Mark Billinge @MarkBillinge]

@virginmedia Yes I have tried, literally spent all day trying to find someone who can help. I had some help on the forum earlier but has now gone quite without resolution

[Mark Billinge @MarkBillinge]

@virginmedia yes