mark reid

alumni @boltonuni @salforduni / performance place culture history

When this is over I want to find someone to take me on a date to big tesco.

[mark reid @markcreid]

I'm giving https://t.co/QCMDI2JqVc a go.

[mark reid @markcreid]

@thetrainline 👍🏻

[mark reid @markcreid]

I'm thinking of changing the return leg of a train trip but @thetrainline is really confusing, does anyone know if there's any guidance anywhere?

[mark reid @markcreid]

@thetrainline I was trying to work out if I could move the return leg one week later, but it's a bit confusing whether I have to do that before the outward journey, and what the charges might be.

[mark reid @markcreid]

@narindertweets This chart shows 76% support for the right, so there's that.

[mark reid @markcreid]

@diabeto81 Stop paying attention then.

[mark reid @markcreid]

Interesting that I submitted a complaint on Thursday about the situation on Wednesday and received a response from @northernassist today.

Unfortunately the response again avoided actually answering any of the questions I put in my complaint, but it's a start.

[mark reid @markcreid]

Started to draw up a list of my pending @northernassist complaints.

[mark reid @markcreid]

@floorforall @northernassist Aye but they're still responsible for the quality of their service.

[mark reid @markcreid]

@DarylCatpiss @northernassist I didn't follow up that offer. Didn't think it was fair before making sure I had the appropriate feedback from the complaints channel first and having all the info together.

[mark reid @markcreid]

@Volcanic_Ash24 No, that was one of the previous complaints, which the response was they aren't going to resolve the issue, they just wanted my data.

[mark reid @markcreid]

@diabeto81 @northernassist No that was one of the other issues, keep up.

[mark reid @markcreid]

@northernassist Yeah. I don't know why they never simply answer the questions but maybe it's quicker to copy and paste the standard response to blame @transportgovuk. I'll email again.

[mark reid @markcreid]

@thetrainline You don't need to look into it for me. I was assuming you are aware of the options you provide on your own platform tbh.

[mark reid @markcreid]

Why is this a @thetrainline recommended route?

Manchester->Hudderfield-> bus to Brighouse->Darlo (picking up a train that has come from Manchester Victoria)

[mark reid @markcreid]

@northernassist Would it make any difference?

[mark reid @markcreid]

No doubt @northernassist have more than the usual number of carriages out of service, as usual.

[mark reid @markcreid]

@northernassist Are you running so many short-formed services this morning that you actually have to clarify which one I'm on? Madness.

[mark reid @markcreid]

@northernassist Ok. Not sure how irrelevant information about something entirely different will help but if you think it will I can but try.

[mark reid @markcreid]

Started to draw up a list of my pending @northernassist complaints.

[mark reid @markcreid]

@alexhornbyrail @northernassist I'll have to go back through emails to try & draw up a list. But they're all basic things: failure to communicate clear information in a timely way or doing things to inconvenience passengers. See Stockport today. Sometimes it feels like no Northern staff use their own service.

[mark reid @markcreid]

@northernassist Cheers. The further information requested was irrelevant to the complaint so I assumed it was an error to be honest.

[mark reid @markcreid]

Received a letter yesterday, from @NHSEngland, undated, to tell me that my appointment the previous Wednesday had been cancelled and rescheduled. Which doesn't seem like the best use of resources.